**Experienced Full Stack Sales Support and Services Manager – Web & Cloud Application Development**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in shaping the future of our Sales Support and Services department. We're seeking an experienced and results-driven Sales Support and Services Manager to lead our team of DVC Cast Members, drive business growth, and enhance the overall visitor experience. **About arenaflex** arenaflex is a leading innovator in the entertainment industry, dedicated to creating unforgettable experiences for our guests. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our journey. **Job Summary** As the Sales Support and Services Manager for arenaflex's Disney Get-away Club, you'll be responsible for leading and mentoring a team of DVC Cast Members, overseeing the work requirements and management of the DVC Sales Association. You'll play a critical role in executing and organizing arenaflex's presence locally available Disney Voyage Line, at the Walt Disney World Retreat, and during virtual event creations. Your primary focus will be on driving business growth, enhancing the visitor experience, and streamlining operational efficiency. **Key Responsibilities** * Lead different regions of the activity, including multiple Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the foundation and assets are effectively maintained. * Provide direction and mentorship to the Activities group, empowering them to achieve raised levels of service for both Cast and Visitors. * Actively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational effectiveness. * Focus on improving the visitor experience and enhancing asset utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production components align with this objective. * Carry out essential projects while encouraging a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting needs. * Collaborate with leaders from Non-Task offices to provide significant information and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in alignment with performance feedback. * Oversee and organize DVC's presence installed Disney Journey Line, including transportation coordinated factors, visitor communication, and integration with the voyage line's operations. * Regulate virtual event creations, ensuring consistent communication and integration of virtual sales activities, while also streamlining the utilization of technology for training and development purposes. * Collaborate with task groups at Walt Disney World Retreat to adjust sales methodologies, infrastructure requirements, and visitor experience improvements. * Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across different areas. * Collaborate with production groups to create compelling insurance materials that support sales efforts and enhance the visitor experience. **Essential Capabilities** * 2+ years of experience supporting outreach group tasks * Understanding of the sales cycle, including customer engagement and conversion process * Understanding of work and evaluating functionality crucial for managing operational assets * Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction * Ability to lead and direct Cast performance and drive operational improvements * Commitment to diversity and promoting a comprehensive workplace * Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic cycles * Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment * Capability in working with presentations before groups * High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint * Available to travel and work locally available Disney Journey Line * Ability to be adaptable with work schedule, including evenings, weekends, and holidays **Favored Capabilities** * 2+ years of experience as Visitor Experience Manager * Knowledge of Walt Disney World strategies and techniques * Labor force Management Experience * Experience with continuous improvement processes * Experience really overseeing vendor relationships * Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs * Experience with IT systems to plan virtual show meetings **What We Offer** * Competitive salary of $25/hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to work with a talented and diverse team of professionals * Flexible work schedule, including remote work options **How to Apply** If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the Sales Support and Services Manager position. We can't wait to hear from you! Apply Now! Apply for this job