**Experienced Full Stack Customer Support Representative – Premium Client Services**

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Do you have a passion for delivering exceptional customer experiences and a desire to be part of a dynamic team that values diversity and inclusion? Look no further than arenaflex, where we're committed to creating a workplace that's as vibrant as our customers. **Why you'll love this role** As a Premium Client Services Representative at arenaflex, you'll be the face of our organization, providing top-notch support to our most valued clients across various locations. You'll be the go-to person for all their needs, from booking flights to resolving complex issues. Your exceptional communication skills, adaptability, and problem-solving abilities will make you an invaluable asset to our team. **What you'll do** As a Premium Client Services Representative, your responsibilities will include: * Providing premium customer support to all clients, ensuring their needs are met with a positive, enthusiastic, and respectful attitude. * Registering clients and verifying their access to clubs and lounges. * Welcoming clients by completing all visitor experience tasks, such as greeting them by name, ensuring their ID is visible, providing Wi-Fi passwords, and asking how you can assist them. * Booking and confirming flight reservations using our semi-automated business audit climate (SABRE) or Qantas Wise Keypad (QIK). * Checking in premium clients for their flights, including changes, rebooking, and ID check swipe. * Monitoring flights to identify boarding times, delays, or disruptions to best accommodate client needs. * Issuing client tickets, including day-of-travel, reissues, and future tickets. * Canceling traveler reservations as requested. * Adding clients to priority lists, including updates and reservations. * Providing timely resolution of client travel issues. * Contacting higher levels of customer care support (premium services CSCs or CSMs) to address complex client issues. * Archiving client issues in the traveler name record (PNR). * Performing club enrollment or sales activities, such as Admirals Club or credit card enrollments. * Coordinating all services provided to top-tier status clients, including Attendant Key program and Five Star service. * Assisting top-tier status clients, such as Attendant Key and Five Star Individuals, as they move through terminals. * Assisting clients with their luggage, as needed. * Monitoring or maintaining the presence of lounges or clubs, including lead walks-throughs. * Communicating with colleagues to ensure food and beverages are provided to club and lounge clients consistently. * Supervising the activities of colleagues providing services, such as catering and cleaning, to the clubs and lounges. * Assisting clients with technology provided in the clubs or lounges. * Holding meeting rooms (up to 60 minutes) for same-day travel requests. * Coordinating services for any meetings happening in meeting rooms, including food for the gatherings. * Completing open or close procedures for clubs and lounges. * Addressing escalated client issues or concerns. * Directing alcohol stock review with drink colleagues (at certain airports). * Monitoring KeyStar system to organize proper services for clients, such as government officials, OneWorld, Attendant Key, and Five Star (at certain airports). * Reporting to your station on time, as scheduled, and at your allocated station or area, including required overtime, varied shifts, weekends, and holidays. * Completing task-critical preparation phases. * Adhering to company policies, procedures, and execution standards. * Wearing attire as required by company policy. * Complying with regulatory laws (e.g., TSA, FAA). * Utilizing various internal resources and frameworks, including during client communications. **What you'll need for success** To excel in this role, you'll need: * A bachelor's degree or equivalent experience. * Bilingual language skills, depending on the location. * To satisfy FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable. * To obtain the necessary airport power and US Customs security identification, if relevant. * To demonstrate exceptional customer service and client commitment in a culture of hospitality. * Ability to work under pressure, handle multiple tasks simultaneously, and provide close attention to detail and client care. * Excellent interpersonal skills, with the ability to connect genuinely with all levels of management and public contact. * Service-oriented and self-motivated, with a high level of impressive skill. * Willingness to attend training courses in Dallas/Fort Worth, Texas. * Previous customer service experience is highly preferred. * Well-groomed and professional appearance. * Excellent relational skills. * Previous travel industry experience is preferred. * PC experience is preferred. * Strong hierarchical and regulatory skills are required. * Ability to work irregular and extended hours, including weekends and holidays. * Willingness to answer to manage a regular and flexible schedule. **What you'll get** At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes: * Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be yourself at arenaflex** From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Join arenaflex and be yourself. Apply! Apply for this job