**Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience**

Are you ready to embark on a journey that will take you to the far corners of the world, challenge you to grow, and reward you with a sense of fulfillment and purpose? Look no further than arenaflex, where we're not just looking for a Customer Service Manager, but a leader who will drive our team to deliver exceptional client experiences, foster a culture of excellence, and become the best version of themselves. **Why You'll Love This Role** At arenaflex, we're on a mission to revolutionize the way we serve our clients, and we're looking for a talented and experienced Customer Service Manager to join our team. As a key member of our Homegrown Airports Group within the Client Experience Division, you'll have the opportunity to make a real impact, drive business growth, and develop your skills and expertise in a dynamic and supportive environment. **What You'll Do** As a Customer Service Manager at arenaflex, you'll be responsible for driving operational excellence, ensuring a safe and healthy work environment, and delivering exceptional client experiences. Your key responsibilities will include: * Drives functional greatness while maintaining a safety-conscious climate that elevates end-to-end exceptional customer service, resulting in employee and client well-being and prosperity. * Be a safety advocate: Identify safety concerns and address them on a case-by-case basis. * Establish team and individual objectives aligned with departmental and organizational targets; Mentor and tutor frontline colleagues in skill development, customer service excellence, and company culture behaviors. * Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and poise. * Successfully allocate resources and provide suitable support to empower teams to achieve functional objectives in a safe manner. * Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advance effective communication among departments to engage our team to collaborate to achieve shared objectives. * Experience with Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate strategy/method. * Embody the core values: (Enthusiasm, responsibility, productivity, reliability, dependability, good faith, genuineness, energy, and devotion) * Ability to tackle complex shortages with minimal oversight. * Strong communicator with all levels of the operation. * Ability to handle multiple software programs simultaneously to rapidly investigate the operation and determine the best course of action throughout the day. * Coordinate tasks for frontline colleagues to work trips at doors efficiently. * Uses GS Realtime and other projects (e.g., Prime, GETNG, Saber) to identify and grant day of additional time, provide staffing data sources, and visit reports. * Being proactive and effective with using time productively. * Ability to work additional hours when there are operational requirements. * Ability to work rotating shifts, including weekends, holidays, and days-off. **Favored Capabilities** * Training and Early Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and useful automation applications. **Abilities, Licenses, and Accreditations** * Ability to extract the best performance in the workforce through proactive employee engagement and support for a comprehensive work space. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as necessary. * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, ends, or approaches to problems. * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action. * Strong critical thinking skills. * Ability to work independently as well as cooperatively. * Ability to work under demanding operational circumstances. * Ability to focus on and execute with a need to get moving and accuracy. * Ability to use sound business judgment to resolve issues with internal and external clients. * Ability to facilitate station activities and collaborate with multi-functional departments and organizations to ensure essential needs are met for a safe, efficient, on-time operation. * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS freedom or the ability to acquire USPS clearance. USPS has a five-year US residency requirement. **What You'll Get** At arenaflex, we're committed to supporting our employees' well-being, growth, and success. As a Customer Service Manager, you'll enjoy a comprehensive benefits package, including: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join Our Arenaflex Family** At arenaflex, we're proud of our diverse and inclusive workplace, where everyone has the opportunity to grow, learn, and succeed. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our clients, suppliers, communities, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. **Are You Ready to Make a Difference?** If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving business growth, we want to hear from you. Apply now to join our arenaflex team and become a part of our mission to revolutionize the way we serve our clients. Apply Now! Apply for this job