Experienced Remote Customer Service Representative – Providing Exceptional Policy Support and Claim Assistance to Policyholders and Third Parties via Inbound Calls

Introduction to blithequark

At blithequark, we pride ourselves on delivering outstanding customer experiences through our dedicated team of remote customer service representatives. As a leader in the industry, we strive to provide top-notch support to our policyholders and interested third parties, ensuring that their inquiries and issues are handled promptly and professionally. If you're passionate about delivering exceptional service and are looking for a challenging yet rewarding role, we encourage you to join our team as a Remote Customer Service Representative.

Job Overview

In this critical role, you will be responsible for providing excellent customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls. With a focus on first contact resolution and high customer satisfaction, you will utilize multiple systems to ensure that all inquiries and issues are handled efficiently and effectively. As a key member of our team, you will maintain adherence to defined operational standards, including attendance, utilization, call quality, and more.

Primary Responsibilities

• Handle a high volume of inbound calls, ranging from 70-120 calls per day, in a fast-paced call center environment
• Provide heavy phone contact with policyholders, providers, and interested third parties, ensuring that their needs are met on every interaction
• Review and maintain new and revised procedures regarding policy information, staying up-to-date on the latest developments and updates
• Ensure customer needs are met on every interaction, whether via phone, email, written correspondence, or other channels
• Maintain department standards for the number of calls, average handle time, and time management, consistently meeting or exceeding performance targets

Requirements

To be successful in this role, you will need to meet the following requirements:

• 1+ years of work experience in a high-volume contact center environment, with additional experience in a receptionist role or a role that involves taking calls on a daily basis (strict requirement)
• 18 years of age or older
• High School Diploma or equivalent
• Remote experience is strongly preferred but not required
• Reliable internet connection with a minimum upload and download speed of 20 Mbps, and a hard-wired connection
• A smartphone is required to access VPN
• Insurance industry experience is considered a plus but not a requirement
• A fire extinguisher is required in your home for safety reasons, and you must be willing to obtain one if you don't already have one
• A quiet and professional workplace is essential, with basic computer knowledge and skills, excellent oral and written communication, and a minimum typing requirement of 30 wpm
• Proficient use of a computer, keyboard functions, and Microsoft Office, with the ability to multi-task, work under pressure, and demonstrate excellent organization and time management skills

Location and Schedule

This is a remote position, with the opportunity to work from home nationwide (excluding Houston, TX, Miami, FL, New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming). You will need to have open availability Monday-Friday between 7:30 am - 6:30 pm CST, with a schedule post-training that includes a 40-hour workweek, Monday-Friday, and no weekend shifts unless overtime is presented.

Training and Development

Our comprehensive training program is designed to equip you with the skills and knowledge needed to succeed in this role. The training program is 2-3 weeks long, Monday-Friday, 8am-4:30pm CST, and will provide you with a thorough understanding of our policies, procedures, and systems.

Equipment and Benefits

As a Remote Customer Service Representative at blithequark, you will be provided with all the necessary equipment, except for a smartphone, which is required to access VPN. We offer a range of benefits, including a competitive salary, opportunities for career growth and development, and a supportive work environment that recognizes and rewards outstanding performance.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship, coaching, and leadership development, to help you achieve your career goals. With opportunities for advancement and professional growth, you can build a rewarding and challenging career with our company.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and excellence. We value diversity, equity, and inclusion, and are committed to creating a work environment that is welcoming, supportive, and inclusive. As a Remote Customer Service Representative, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer experiences.

Compensation and Benefits

We offer a competitive compensation package, including a salary, benefits, and opportunities for career growth and development. Our benefits package includes a range of perks, such as paid time off, holidays, and a comprehensive health and wellness program. We also offer a recognition and reward program that recognizes and rewards outstanding performance and contributions to the company.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to apply for the Remote Customer Service Representative position at blithequark. With a comprehensive training program, a supportive work environment, and opportunities for career growth and development, you can build a rewarding and challenging career with our company. Apply today and join our team of dedicated professionals who are committed to delivering outstanding customer experiences.