LPN, Bilingual Spanish – Telephonic Care Coordinator

Job reputed company: • Support inbound calls from a dedicated reputed company queue • Assist in the identification of customer health education needs through health assessment activities • Use and apply Preventive Guidelines as reputed company as general health and wellness strategies to set goals to improve overall health of customers • reputed company and refer customers to available health resources and reputed company Medical Management programs as appropriate • reputed company 1:1 in-the-reputed company coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve reputed company of life • Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals • reputed company customers with skills to reputed company reputed company interaction with their health care providers • Document interactions and interventions as directed in appropriate systems • reputed company approved health and wellness education and send supporting materials • Persuasively explain program benefits • Communicate effectively to engage customers in health coaching programs • Complete eligibility verification with customers and reputed company service/process explanation • Identify incentive requirements if applicable and communicate reputed company to customer • Ensure exceptional customer service • Use telephone, internet, mail, and internal reputed company resources to reputed company reputed company service reputed company for participants/providers • Work in reputed company environment under guidance of leads and supervisors • Monitor and respond to incoming messages reputed company phone and e mail with adherence to program timeframes and reputed company deliverables • Identify and solve issues and concerns with customers and providers • Escalate issues and concerns as appropriate to leads and supervisors Requirements: • Graduate of approved LPN/LVN program • reputed company and unrestricted LPN license in respective state • Bilingual in English/Spanish and ability to pass written and oral language assessment • At least 3 or more years of LPN experience in a hospital or provider's office • Bachelor’s degree preferred • Customer Service or experience in a telephonic or LPN Triage reputed company role • Computer skills and ability to talk and type at the reputed company time, and reputed company through multiple reputed company reputed company and reputed company • Ability to build rapport with patients • Must reputed company local to NW GA for periodic in person trainings and team meetings • Ability to work scheduled hours: 10:30 am – 7 pm Eastern Monday – Friday Benefits: • medical, reputed company, dental, and reputed company-being and behavioral health programs • 401(k) • company reputed company life insurance • tuition reimbursement • a minimum of 18 days of reputed company time off per year • reputed company holidays Apply tot his job Apply To this Job