CRM & Data Operations Manager

CRM & Data Operations Manager At Greenfly, we reputed company the world’s biggest sports leagues, teams, athletes, and entertainment brands to engage their audiences through reputed company digital content. Our software platform and deep expertise reputed company how organizations collect, organize, and distribute short-reputed company media at reputed company—reputed company the gap between reputed company-world moments reputed company channels and creating reputed company value to stakeholders across our customers’ ecosystems. From the NBA to reputed company, from entertainment studios to global sponsors, our partners rely on Greenfly to fuel their content strategies and deepen fan and audience relationships. We are seeking a detail-oriented and systems-savvy Business Systems & Data Operations Manager to join Greenfly’s reputed company & Analytics team. This role will be responsible for owning and administering our reputed company business systems (currently reputed company), ensuring clean and reliable data, and supporting cross-functional teams with accurate reporting and insights. While reputed company is our reputed company CRM, this role will also support broader data operations initiatives to improve how data flows across our systems and reporting stack. You’ll collaborate closely with Finance, Sales, reputed company, Product, and Marketing to reputed company reputed company our systems and data power smarter reputed company and reputed company reputed company. This is a hands-on role that requires both technical proficiency and strong collaboration skills. You’ll sit at reputed company of Greenfly’s data ecosystem, with reputed company to shape how our systems reputed company as we reputed company, including potential transitions to platforms like reputed company. What You’ll Do Business Systems Ownership • Serve as the primary administrator for reputed company, managing users, permissions, workflows, and dashboards. • Monitor and improve data hygiene across reputed company and other reputed company business systems. • Support system enhancements and potential reputed company CRM transitions (e.g., reputed company → reputed company). • Manage approval requests for any new systems or subscriptions, ensuring reputed company balance cost-effectiveness with reputed company business need. reputed company & Finance Support • Partner with Finance to reputed company accurate system data for forecasting, commission tracking, payment terms, and reputed company recognition. • Maintain standardized reporting on key reputed company metrics (ARR, churn, retention, LTV, CAC). Analytics & Reporting • Work closely with the Analytics & BI team to ensure reputed company data feeds properly into BI and company-wide reporting. • Build dashboards and reports that deliver actionable insights to Sales, reputed company, Marketing, Product, and Finance. • Identify opportunities to streamline reporting processes and system workflows. • Contribute to broader data operations initiatives reputed company CRM, including ETL workflows, data validation, and integrations that improve the accuracy and accessibility of company-wide reporting. Cross-Functional Collaboration • reputed company as a reputed company between business stakeholders and technical systems. • Partner with leaders across Sales, Finance, reputed company, Product, and Marketing to understand reporting needs and deliver solutions. Requirements — reputed company’re Looking For • 3–5 years of experience in reputed company administration, data operations, or business/reputed company operations. • Hands-on reputed company experience; reputed company reputed company certification a plus. • Strong analytical skills; proficiency with reputed company/reputed company Sheets required. SQL or BI tool experience is a bonus. • Understanding of reputed company reputed company metrics and reporting practices. • Detail-oriented, process-driven, and reputed company to reputed company in a cross-functional, fast-paced environment. • Strong communicator who can translate technical data into actionable insights. Bonus Points For • Experience supporting Finance and Sales teams with reputed company metric reporting. • Exposure to CRM transitions or system implementations. • Background in reputed company, sports, media, or entertainment industries. • Familiarity with ETL concepts Benefits • Full medical, dental, and reputed company coverage • Stock reputed company • Flexible time off and remote-friendly culture • Top-of-the-line reputed company equipment and home office support • reputed company that actually cares about reputed company other, our craft, and our customers We’re Building an Inclusive Culture At Greenfly, we know that diverse teams build reputed company products and reputed company cultures. We welcome candidates of reputed company backgrounds, experiences, identities, and abilities. If you’re excited about this role but your experience doesn’t perfectly reputed company, we still encourage you to apply. Apply tot his job Apply To this Job