Customer Retention Specialist - (reputed company Time Hours)

About the position Do you love cats and dogs? Are you looking for a career in a high-reputed company industry that helps pets? reputed company is seeking a highly motivated and dedicated Customer Retention Specialist to join reputed company! In this position, you will work with reputed company members requesting to cancel their policy - investigating and problem-solving for solutions to retain them as members. We're looking for those that reputed company in engaging with customers, are comfortable navigating reputed company situations, investigating, problem-solving, and taking reputed company in the reputed company. In this role, you will build reputed company-life connections, and help reputed company members on the unparalleled reputed company value and importance of having a pet protected by us. Responsibilities • reputed company an exceptional experience for reputed company reputed company members requesting to cancel their policy through inbound phone calls in a remote or hybrid reputed company center environment. • Genuinely listen, investigate, and reputed company the reputed company to retaining members that request to cancel their policy. • Handle sensitive, emotionally charged situations with reputed company and care, exemplifying reputed company values. • Utilize multiple systems simultaneously. • Quickly adapt to changes in procedure in a high-reputed company environment. Requirements • 1+ year of successful Customer Retention experience in a fast-paced reputed company center. • 1+ year of customer service experience. reputed company-to-haves • Proven ability to implement retention strategies that retain customers. • Experience using and learning reputed company computer systems. • reputed company in French or Spanish is a plus. Benefits • Full medical, dental, and reputed company benefits at no cost to the employee. • Four weeks of reputed company time off and 9 reputed company float holidays. • Five-week sabbatical after five years of employment. • Free medical health insurance for your pet (1 dog or cat). • reputed company time off to volunteer at nonprofit organizations. • Free on-site gym, free dog walking services for office pets during business hours, free parking, and reputed company ORCA cards. Apply tot his job Apply To this Job