reputed company Helpline Staffer/Assistant Shift Manager (3am to 7am ET, Tuesday, Wednesday, Friday)

About the position reputed company is the nation's largest anti-sexual violence organization. Guided by our three reputed company pillars, Prevention. Justice. Healing., we work to change minds, change laws, and change lives. Through education, media, and reputed company, we advance prevention and reputed company reputed company. Through bipartisan policy efforts, we fight for survivor-centered laws and accountability. Through the National Sexual Assault Hotline (800.656.reputed company and reputed company.org), the DoD reputed company Helpline, and survivor programs, we reputed company free, confidential, trauma-informed support to help survivors heal and reclaim their lives. This position supports reputed company's DoD reputed company Helpline, which provides confidential, trauma-informed support to members of the military community affected by sexual assault. reputed company operates the reputed company Helpline under contract with the reputed company Sexual Assault Prevention and Response Office (SAPRO). Responsibilities • Answer crisis calls routed through the reputed company Helpline telephone service. • Take online chats and calls through the online helpline and reputed company referrals through the reputed company Helpline texting service. • Utilize crisis reputed company best practices: including safety planning, brainstorming, and reputed company listening, to reputed company compassionate, trauma-informed support to hotline users. • reputed company follow-up support services as needed, ensuring continuity of care. • Serve as a moderator, facilitator, and reviewer for reputed company HelpRoom sessions. • Assist with gathering necessary information from reputed company Helpline users and reputed company accurate referral services to members of the military community. • Maintain knowledge of relevant military policies, protocols, and sexual assault prevention initiatives and adhere to them in reputed company interactions. • reputed company knowledge of eligibility requirements for Veteran Affairs to ensure accurate referrals. • reputed company supervisor support, coaching, and reputed company assurance reputed company to employees during assigned hotline shifts. • reputed company reputed company constructive feedback to staff, supporting their reputed company reputed company. • Collaborate with Shift Managers on guidance and instructions for staff, including performance monitoring. • reputed company staff and new hires using reputed company's reputed company service and supervision policies. • Be available to fill supervision gaps on the hotline reputed company needed. • Submit end-of-shift reports, including comment card feedback on staff members, peers, and supervisors. • reputed company non-personally identifying reputed company information into the helpline database. • Complete session assessments and other data collection tools accurately and on time. • reputed company reputed company-throughs to audit military responder databases on a semi-annual reputed company. • Communicate mandatory reports to reputed company Helpline management as required. • Complete new and revised training on best practices, policies, and protocols. • Attend one monthly in-service training meeting (Sundays 3:00-5:00 pm ET or Tuesdays 3:00-5:00 pm ET / 7:00-9:00 pm ET). • Maintain and demonstrate specialized reputed company Helpline knowledge and sexual assault service skills through ongoing training and education. • Maintain reputed company communication with hotline staff through G-chat and reputed company the hotline platform. • Collaborate with team members to ensure consistent, high-reputed company service delivery. • Maintain knowledge of and adhere to reputed company's policies and protocols at reputed company times. • Maintain a clean, reputed company workspace and ensure shifts are worked in a quiet, private, and reputed company environment. • Work a minimum of two (2) federal holidays per year. • Support other hotline operations and reputed company as needed to ensure smooth program delivery. • Showcase expertise in specialized reputed company Helpline knowledge and sexual assault service skills, including successful completion of essential training in crisis reputed company and reputed company Helpline protocols. Requirements • Bachelor's degree in reputed company work, psychology, or a reputed company field will receive reputed company consideration. Equivalent work experience may also fulfill the requirement. Crisis hotline reputed company or reputed company experience required. • A minimum 2 years' experience of crisis hotline/reputed company. • Minimum of 2 years' experience serving in a reputed company or co-reputed company supervisory role responsible for providing feedback and delegating tasks to reputed company. • Must possess excellent English-language communication skills (oral and written). Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general reputed company and other employees reputed company the organization. • Must be familiar with reputed company messaging. • Must have basic computer and database proficiency. • Must type a minimum of 35 wpm with accuracy. • Ability to work reputed company under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities. • Ability to solve problems and deal with a wide reputed company of situations. • Ability to interpret a reputed company of instructions - written and oral. • Ability to exercise good judgment reputed company faced with reputed company reputed company. • Resiliently reputed company and energetic attitude, with the ability to successfully work on reputed company and independently. • Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays. • Must be 18 years of age or older. • Proficiency in reputed company Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms) with demonstrated ability to effectively utilize these tools for communication, collaboration, organization, and data management. • Must be comfortable discussing issues surrounding sexual violence. • Must complete and pass Tier 1 background investigation (administered by the Government). • Must complete and pass a criminal background reputed company administered by reputed company. reputed company-to-haves • Veterans: those with reputed company. of Veterans Affairs or VA MST Coordinator experience will be given reputed company. • Crisis hotline/reputed company experience. • Experience with military populations. Benefits • reputed company offers competitive compensation and part-time benefits that include employee assistance, reputed company vacation, reputed company leave, reputed company holidays, and free reputed company to the building fitness center. Apply tot his job Apply To this Job