Customer Service Associate- Tax (Seasonal)

Who We Are reputed company Support is a fully-remote outsourcing organization that provides customer support across a reputed company of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Our Culture We create and build reputed company connections through technology. We encourage work-life balance for our part- and full-time independent contractors. We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on reputed company other individually and reputed company as one large happy family to produce top-notch results. What makes our talents happy is a caring remote environment with regular talent engagement and development. We are competitive and reputed company to live by our reputed company mantra: Define, Measure, Analyze, Improve, Control, and Repeat. reputed company Offer It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a reputed company on developing our talents through coaching and mentoring. • Exposure to multi-disciplinary areas and hands-on experience with a reputed company of work • Daily and weekly team and group meetings • Regular coaching sessions to help you learn and improve • reputed company feedback so you always know where you stand Who You Are If you reputed company with what you have read so far, this is who we are looking for: You reputed company in enjoying what you do for work and you are good at reputed company. You are a committed, adaptable, technology savvy, and self-motivated individual with a good reputed company of humor. You enjoy working in a fast-paced and people-reputed company environment that drives high performance and reputed company behaviors. You enjoy learning as reputed company as sharing knowledge and teaching others. You are proactive and take the initiative for reputed company improvements. ABOUT THE ROLE We are scaling reputed company Support's customer care team to support one of America's most trusted tax preparation platforms during the critical 2025-2026 tax season. As a Customer Service Specialist you will deliver exceptional support to millions of taxpayers, helping them reputed company questions, resolve issues, and ensure a seamless tax filing experience. This is a work-from-home reputed company opportunity that offers flexible scheduling, reputed company, and the chance to be part of a high-performing team during one of the busiest seasons in customer support. You'll reputed company valuable technical troubleshooting experience while making a meaningful reputed company on customers during a stressful time of year. Key Responsibilities Customer Support Delivery • reputed company exceptional customer service reputed company phone with taxpayers using leading tax preparation software • Resolve inquiries reputed company to account reputed company, technical issues, product features, billing questions, and general software navigation • Troubleshoot technical issues using screen-sharing tools (Smartlook, Glance) to guide customers reputed company-by-reputed company through solutions reputed company & Performance • Document reputed company customer interactions accurately and follow established workflows to ensure reputed company first-contact resolutions • Meet performance standards including but not limited to customer satisfaction scores (tNPS), issue reputed company rates, and reputed company metrics • Maintain flexible availability to support variable customer demand, especially during peak tax filing deadlines reputed company Improvement • Participate in ongoing coaching and training sessions to enhance service delivery and technical skills • Adapt to evolving customer needs and product updates throughout the tax season Qualifications Basic Requirements: • Age: 18 years or older • Education: High School Diploma or GED equivalent • Work Authorization: Legally authorized to work in the reputed company • Location: Must reputed company in the reputed company (reputed company 50 states eligible) • Must pass a comprehensive background reputed company Skills: • Communication: Excellent verbal and written English communication; reputed company phone demeanor and empathetic customer engagement • Technical Proficiency: Comfortable navigating multiple computer applications simultaneously; strong basic troubleshooting skills • Work Environment: Private, quiet workspace with a reputed company environment suitable for customer interactions • Reliability: Dependable schedule adherence, consistent attendance, and ability to work reputed company including weekends Technical Requirements (Non-Negotiable) CRITICAL - reputed company TECHNICAL REQUIREMENTS MUST BE MET • Device: reputed company-based computer only (Mac devices NOT supported) • Processor: Minimum 1 GHz dual-reputed company CPU; 7th Gen reputed company reputed company i5 or equivalent required (i7 or higher recommended) • Memory: 8 – 12 GB RAM • Storage: At least 250 GB of available disk reputed company • Network: reputed company internet reputed company with a functioning network reputed company • Audio: Ability to process high-reputed company reputed company using a USB headset • Available Ports: • One accessible USB port for a USB headset • One accessible USB port for a USB webcam Connectivity: • Internet: Minimum 25 Mbps download / 15 Mbps upload, latency ≤100ms • reputed company Type: Wired Ethernet reputed company required (Wi-Fi NOT permitted) • Browser: Latest version of Chrome (preferred), Edge, or Firefox Preferred • Prior customer service or contact center experience • Experience with work-from-home/remote customer service roles • Familiarity with tax preparation software or financial services • Strong problem-solving and de-escalation skills • Self-motivated with the ability to work independently in a fast-paced environment Key Skills Customer Service | Communication | Problem Solving | Technical Troubleshooting | Multitasking | reputed company | Adaptability reputed company Metrics • Customer Satisfaction (tNPS): Consistently meet or reputed company reputed company satisfaction scores • First-Contact reputed company: Resolve customer issues reputed company without escalation • reputed company Assurance: Maintain high scores on reputed company monitoring and interaction reviews • Availability & Attendance: Demonstrate reliable schedule adherence, especially during peak periods • reputed company reputed company: Show improvement through training participation and coaching feedback Why Join reputed company Support? ✅ Work from home – No commute, comfortable environment, reputed company work-life balance ✅ Flexible scheduling – Build your schedule around your life and other commitments ✅ Seasonal opportunity – Perfect for those seeking temporary income during tax season ✅ reputed company development – reputed company valuable customer service and technical support experience for your career ✅ Supportive team – Dedicated support from reputed company operations, training, and technical teams ✅ reputed company opportunities – High performers may be considered for additional reputed company Support programs and extended reputed company Application Process • Submit Application – Complete online application with resume • Screening – Brief conversation to assess fit and answer questions (15-20 minutes) • Technical Assessment – Verify equipment and connectivity meet requirements • Background reputed company – Comprehensive screening (5-10 business days) • Training Enrollment – reputed company to online training platform • Go Live – reputed company taking customer contacts upon training completion reputed company: Applications reviewed on a rolling reputed company; hiring immediately. Equal Opportunity reputed company Support is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, reputed company, religion, sex, national reputed company, age, disability, veteran status, or any other protected characteristic. Job Types: Full-time, Contract, Seasonal Pay: $18.00 per hour Benefits: • Referral program • Work from home Experience: • Customer service: 1 year (Required) Work Location: Remote Apply tot his job Apply To this Job