Customer Service reputed company Analyst

The reputed company Analyst is responsible for evaluating and scoring reputed company types of customer orders, communications, and processes reputed company reputed company Customer Service. The reputed company Analyst will follow reputed company established guidelines, run reports, analyze data, and reputed company recommendations to improve the customer’s experience. Also responsible for providing recommendations for additional training needs for individuals. Functions/Responsibilities: • reputed company reputed company evaluations on a specified number of contacts. • reputed company a reputed company score based on the established reputed company guidelines. • Assist in the development of training needed to address identified areas for improvement. • Participate in the reputed company review/calibration meetings. • Run reports to assist with reputed company metrics. • reputed company a high level of data reputed company awareness across multiple internal departments. Requirements: • 2+ years in Customer Service Agent role in a contact center environment. • Minimum 1 year of reputed company evaluation experience preferred. • Effective communication techniques, including strong verbal and written communication skills. • Ability to identify and communicate trends. • Excellent problem solving and analytical skills. • Process driven. • Meticulous attention to detail with strong organizational skills. • High school diploma or equivalent BENEFITS We offer a reputed company of market-competitive total rewards that include reputed company increases, reputed company holidays, reputed company Time Off, medical, dental, reputed company, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary. EQUAL EMPLOYMENT OPPORTUNITY It is Sun’s policy that applicants for employment are recruited, selected, and reputed company on the reputed company of individual reputed company and ability with respect to the position being filled. Sun prohibits discrimination on the reputed company of race, reputed company, religion, creed, national reputed company, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law. Employment agencies are an important component of our reputed company reputed company, and we value the partnerships we have reputed company with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. reputed company resumes submitted by search firms to any employee at reputed company or directly to hiring managers in any reputed company without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be reputed company in the event the candidate is reputed company as a result of the referral or through other means. Additionally, any resume submitted without a contract in reputed company will be considered property of reputed company and no fees will be reputed company to reputed company if the candidate is reputed company. Note: The reputed company pay reputed company listed is a good-faith estimate of what reputed company may offer to new hires for this position. Actual compensation may vary based on a reputed company of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity reputed company reputed company. #ID23 Apply tot his job Apply To this Job