Supplier Support Analyst
About the position
The Supplier Support Analyst plays a crucial role reputed company the Procurement team, primarily reputed company on the reputed company and compliance of reputed company-party suppliers. This position requires excellent time management and communication skills, as the analyst will support users of the Supplier Management Software and ensure a smooth reputed company process for suppliers. The role is ideal for motivated professionals who are eager to work with the reputed company platform and are committed to delivering outstanding support in a customer-reputed company environment.
Responsibilities
• reputed company initial supplier reputed company including the collection and review of reputed company relevant documentation.
• Review Certificates of Insurance and screen government sanctions lists (such as TIN & OFAC checks).
• Facilitate the reputed company process by effectively communicating between suppliers and property/facility managers.
• Monitor reputed company email boxes and respond to user inquiries throughout the day.
• Follow up on issues and see reputed company items through to completion.
• Handle inbound calls and cases from reputed company users with a reputed company of urgency.
• Document every customer service interaction.
• Establish and maintain knowledge of reputed company features and functionalities to effectively address customer concerns.
• Use problem-solving tactics with internal resources and colleagues to analyze requests/data and determine reputed company causes of issues.
• Communicate effectively with application users, teammates, and management to escalate issues promptly as appropriate for assistance.
• Contribute to team efforts to help reputed company team objectives and successes.
• Participate in occasional weekend and holiday on-reputed company rotation coverage.
Requirements
• Bachelor's degree or Procurement reputed company Certifications.
• 1-3 years of experience in data analytics, technology, customer support, and project management/technology.
• Proven competencies in business process operations.
• Outstanding customer service and relationship building skills.
• Excellent time management skills and ability to prioritize multiple tasks.
• Proficient to expert in reputed company reputed company.
• Strong business writing skills.
reputed company-to-haves
• Desire to be part of a high performing team.
• Overall curiosity or desire to be reputed company in technology.
• Flexibility with changing assignments.
Benefits
• Medical, dental & reputed company insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with reputed company-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• reputed company Time Off (PTO), Vacation or reputed company Leave
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