**Experienced Full Stack Customer Service Representative – Payment and Account Resolution**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our team as Full Stack Customer Service Representatives. As a key member of our customer service team, you'll be responsible for providing top-notch support to our clients, resolving payment and account-related requests, and building strong relationships with our customers. **About arenaflex** arenaflex is a leading provider of innovative payment solutions, and we're committed to delivering exceptional customer experiences. Our team is passionate about what we do, and we're always looking for like-minded individuals to join our ranks. As a remote customer service representative, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Key Responsibilities** As a Full Stack Customer Service Representative, you'll be responsible for: * Responding to customer inquiries via telephone, email, SMS, and chat, providing problem resolution in accordance with arenaflex's service standards * Maintaining detailed and current knowledge of arenaflex's products and services, as well as those of our assigned clients * Resolving basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for card holders * Providing standardized or scripted responses using basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes * Entering required data into client-provided systems and databases * Determining basic reasons for customer issues using a client-provided decision tree and escalating or referring unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution * Building base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance **A Typical Day in the Life of an Agent** As a remote customer service representative, you'll take on a high volume of calls, with an average of 40-60 calls per day. You'll work with a variety of clients, including banks, and assist customers with a range of issues, from card activation to lost or stolen cards. With an average talk time of 6-8 minutes, you'll need to be able to think on your feet and provide solutions to customers in a fast-paced environment. **What We Need From You** To succeed in this role, you'll need: * GREAT Communication skills: You'll be working with customers from all over the world, so strong communication skills are essential. * Strong PC skills: You'll need to be able to move easily between computers and systems, switching from screen to screen and system to system. * Ability to follow a script: You'll be working with standardized scripts and procedures, so you'll need to be able to follow them accurately. * Ability to deal with stressful situations: You'll be working in a fast-paced environment, so you'll need to be able to stay calm under pressure and find solutions to customer issues. * Eager to learn: You'll need to be a quick learner, able to pick up new products, policies, and procedures quickly. * Positive attitude: You'll be working with customers who may be frustrated or upset, so a positive attitude is essential. * Customer service experience: You'll need to have experience in customer service, with a focus on resolving issues and providing solutions. * Research skills: You'll need to be able to research and find answers to customer questions quickly and accurately. * Multitasking skills: You'll need to be able to switch between different clients and systems quickly, with minimal supervision. * Problem-solving skills: You'll need to be able to think on your feet and find solutions to customer issues. **What We Offer** As a remote customer service representative at arenaflex, you'll enjoy: * Competitive hourly rate of $15/hour * Flexible work schedule, with the ability to work from home * Opportunities for career growth and development * Comprehensive training program to help you succeed in your role * Collaborative and supportive team environment * Access to a range of benefits, including health insurance, paid time off, and more **How to Apply** If you're a motivated and customer-focused individual with a passion for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background or experience. **Remote Work Opportunity** This position is eligible for remote work, with the ability to work from home. You'll need to have a dedicated workspace and a reliable internet connection to succeed in this role. **Job Type** Full-time **Experience** Customer Service: 1 year (required) **Education** High school diploma or equivalent (required) **Work Schedule** Flexible, with the ability to work a variety of shifts, including days, nights, and weekends. **Language** English (required) **Skills** Customer Service, Communication, Problem-solving, Multitasking, Research, Scripted responses, GUI screens, Client systems, Databases, Decision tree, Escalation, Referral, Online manuals, Client training. **Certifications** None required. **About arenaflex** arenaflex is a leading provider of innovative payment solutions, with a commitment to delivering exceptional customer experiences. We're passionate about what we do, and we're always looking for like-minded individuals to join our team. **Contact Information** [insert contact information] We look forward to hearing from you! Apply for this job