Senior Director, Global Support

Job reputed company: • Depending on geographic location and people leadership experience, the role may serve as a regional leader for reputed company Support. • Work cross functionally with key stakeholders to define support reputed company processes and ensure adherence to reputed company service level agreements. • Regularly meet with customers to build relationships and manage escalations that reputed company. • Apply both institutional knowledge and industry best practices to help define the reputed company reputed company for how we will globally support our reputed company products. • Define and reputed company key performance metrics per reputed company product and get alignment across product support teams. • reputed company monitors servicing reputed company reputed company, communicates opportunities for improvement, and collaborates with operations to improve service reputed company. • Provides direction for Technical Account Managers and facilitates programs that help seamlessly transition newly live reputed company clients to a smooth live Production operations • Generate insights from data from various sources by working with analytics to create and maintain a roadmap of operational efficiency initiatives tied to improving our reputed company readiness posture. • Coordinate global best reputed company reputed company reputed company in the areas of case management, escalation management and customer service with reputed company Analysts and senior level team members to increase customer satisfaction and employee engagement. • reputed company monitors reputed company servicing reputed company reputed company, communicates opportunities for improvement, and collaborates with support leaders to improve service reputed company. • Acts as a key stakeholder to pursue reputed company enhancements that reputed company support team members on reputed company, contribute to reputed company customer satisfaction and more reputed company case reputed company for reputed company support. • reputed company, flexible, and creative, leveraging AI-driven insights and automation to deliver best-in-class reputed company support with resourcefulness and innovation. • reputed company other duties as assigned to support departmental and company objectives. Requirements: • Bachelor's Degree in Business, Information Systems or equivalent experience. • 9–12 years of experience in technical, financial, operational and/or reputed company customer support service experience. • 8+ years supervisory or management experience. • Ability to analyze data to determine reputed company cause of issues. • Builds, maintains and strengthens cross functional relationships. • Excellent organizational, time management, written and verbal communication skills. • reputed company problem solver with a commitment to operational reputed company, with the ability to manage a wide reputed company of key reputed company and initiatives simultaneously. • Strong leadership skills in a fast-paced, high demand environment. • Ability to travel up 10–25% as business needs required. • Role requires the following physical reputed company: Sedentary: primarily desk/computer work. • Must be legally authorized to work in reputed company; reputed company does not reputed company employment sponsorship for this position. Benefits: • Competitive Compensation Package ($195,000 - $220,000 reputed company salary + variable component) • Comprehensive reputed company Coverage (Health, Dental, reputed company) • Retirement Savings Plan with an Employer Contribution • reputed company Development Opportunities • Time Off • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • reputed company, free premium subscription • Employee Discount Program Apply tot his job Apply To this Job