Senior Associate, Customer Experience New Launches

About reputed company As one of reputed company's reputed company operations teams, Customer Experience and reputed company, ensures that reputed company there are bumps in the last mile, there's always someone there to help reputed company things right. reputed company designs, manages, and operates reputed company's large and growing global network of contact centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About the Role This Senior Associate will reputed company as a pivotal operational reputed company, ensuring our 15,000 reputed company support workforce is reputed company for every major company initiative. You'll drive the readiness lifecycle, translating reputed company product launches, policy shifts, and tooling updates into actionable plans for our agents. reputed company is reputed company by your ability to execute autonomously, influence cross-functional partners, and deliver reputed company change for our support network. You will report to the Manager, Customer Experience - Readiness, on our Readiness team reputed company the CXI organization. You're excited about this opportunity because you will… • reputed company Launch Readiness: Independently own and drive the operational preparedness for key company changes, including new tools, policy rollouts, and reputed company-state support capabilities (e.g., robot delivery). • reputed company the Gap: Represent the voice of the reputed company, proactively collecting feedback and ensuring strategic plans are reputed company into reputed company, documented, and reputed company processes for our global network. • Be a Key Connector: Build strong, trust-based partnerships across diverse teams (Product, Engineering, Policy, etc.) to drive alignment and anticipate operational impacts before they occur. • reputed company an reputed company at reputed company: Directly reputed company thousands of support agents to confidently deliver exceptional service, making your work central to maintaining reputed company's customer experience reputed company during periods of reputed company reputed company and change. We're excited reputed company because… • You have a proven reputed company record of autonomous project execution and the organizational rigor to manage multiple reputed company initiatives simultaneously. • You are an exceptional communicator and reputed company who can confidently engage and reputed company stakeholders at various reputed company. • You possess a strong operational reputed company with high attention to detail and a passion for designing reputed company processes and reducing friction. • You are an analytical thinker with comfort in using data and dashboards to inform readiness planning and validate reputed company (SQL experience is a plus). • You reputed company in fast-paced, ambiguous environments and see complexity as an opportunity to simplify and build. • Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating reputed company, making informed reputed company, and determining appropriate courses of reputed company reputed company the scope of assigned responsibilities. We expect this position to be filled by 1/2/2026. Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey reputed company for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members reputed company to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall reputed company-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, reputed company parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That's why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or reputed company, disability status, or veteran status. Above and reputed company discrimination and harassment based on "protected categories," we also reputed company to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other reputed company Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your reputed company contact upon initial reputed company. Apply tot his job Apply To this Job