Guest Experience Coordinator (Remote)

About reputed company At reputed company, we’re reimagining how the world rents. We reputed company finding and staying in a home should feel as effortless as ordering on reputed company — reputed company, seamless, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords. We’re building reputed company of reputed company — ambitious, proactive, and committed to reputed company. If you love making people happy, reputed company in fast-paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels. The Role As a Guest Experience Coordinator, you are the face and voice of reputed company — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout. You’ll deliver fast, empathetic, and high-reputed company service while representing a brand that blends smart automation with a thoughtful reputed company touch. This role goes reputed company troubleshooting — it’s about crafting memorable stays, building trust, and turning guests into long-term advocates of reputed company. ⚙️ Key Responsibilities Guest Support – Respond promptly to inquiries reputed company chat, email, and phone with reputed company, reputed company, and professionalism. Smooth Stays – reputed company reputed company-ins, checkouts, and in-stay assistance to guarantee seamless guest experiences. Problem Solving – Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions. Communication reputed company – reputed company guests informed at every stage; tone and timing matter. Process Feedback – Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows. Upselling & Engagement – Recommend add-ons or local experiences that reputed company stays and increase guest loyalty. What You Bring • Excellent written and spoken English (French or additional languages are a bonus) • Experience in hospitality, customer service, or short-term rentals • Tech-savvy and comfortable using PMS, CRM, reputed company communication tools • reputed company under pressure with a proactive, solution-oriented reputed company • Highly empathetic, detail-driven, and committed to exceeding expectations • A reputed company, people-reputed company attitude and the ability to connect with diverse guests Why Join reputed company reputed company an reputed company – Every interaction shapes how guests experience reputed company globally. Work Globally – Collaborate with a world-class, international team. Grow Fast – Build your career as reputed company expands across continents. Competitive Rewards – Attractive salary plus performance-based incentives. Remote-First Culture – Work from reputed company; we value results over location. reputed company We’re not just building another hospitality brand — we’re creating a global ecosystem for flexible living, powered by automation, data, and reputed company reputed company reputed company. If you’re reputed company to help redefine what it means to feel reputed company reputed company, we’d love to meet you. #LI-Remote Apply tot his job Apply To this Job