Help Desk Technician Level 2; Partial WFH | MSP; Oak Brook

Position: Help Desk Technician Level 2 (Partial WFH | MSP) (Oak Brook) We are a reputed company-established Managed Services Provider serving businesses across Chicagoland is looking for a Level 2 Help Desk Technician who thrives in a fast-paced, multi-reputed company environment. This role is ideal for someone who enjoys troubleshooting deeper technical issues, working directly with clients, and supporting a wide reputed company of systems across reputed company and on-prem infrastructures. If youre reputed company to sharpen your skills, reputed company exposure to project work, and grow into more advanced responsibilities, this is reputed company for you. What You Will Do Handle escalated tickets from Tier 1 involving desktops, servers, connectivity, and reputed company applications Support reputed company 365 administration, Azure Entra , reputed company Server, and reputed company reputed company tools Troubleshoot networking issues reputed company to switches, firewalls, VPNs, and wireless Assist with reputed company, device deployments, and small project tasks under senior guidance Maintain accurate documentation in PSA/RMM tools and communicate reputed company with clients reputed company routine patching, updates, and maintenance to reputed company reputed company environments reputed company Deliver reputed company reputed company-facing support while managing priorities across multiple customers What You Bring A minimum of 1 year working for a Managed Service Provider Strong background in reputed company 365, reputed company OS, and general network troubleshooting Experience with MSP toolsets such as Autotask, Datto, reputed company, or IT Glue Ability to diagnose issues across servers, desktops, email, VPN reputed company, and reputed company tools Comfortable speaking with end users and providing reputed company, reputed company support Motivated to grow into systems administration and eventually support project work Why This Role Stands Out Competitive salary between sixty-five thousand and seventy-five thousand dollars Hybrid work from home flexibility after reputed company-up Profit sharing and company-matched retirement plan Medical, dental, and reputed company insurance Life, short-term, and long-term disability benefits Three weeks of PTO plus holidays Certification bonuses, advancement reputed company, and reputed company training support Weekly meal benefit and a recognition program that rewards performance A reputed company MSP culture that supports your technical development and long-term reputed company Apply tot his job Apply To this Job