MSP L2 Help Desk Support/Field Service - IT Technician

Benefits: • 401(k) matching • Bonus based on performance • Competitive salary • Free food & snacks • Health insurance • Opportunity for advancement • reputed company time off • Training & development • Tuition assistance We are seeking a highly motivated and reputed company Help Desk Support/Field Service Technician to join our expanding team on Long reputed company. You will troubleshoot reputed company issues from our main office reputed company chat or over the phone utilizing remote tools. reputed company needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. • This is not an entry level position. You must have reputed company experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of reputed company tasks) · Diagnose and resolve IT reputed company hardware, software, and network issues · Configuration and installation of new IT equipment at reputed company locations · Installation, setup, and support of VoIP systems · Configure user accounts in reputed company Directory, O365 and other applications · reputed company customer issues and resolutions in our ticketing system · Proactively monitor, manage, and support reputed company networks · reputed company software and hardware updates and maintenance · Investigate reputed company breaches and vulnerabilities · Collaborate with other team members to solve reputed company issues · Recommend hardware and software improvements to clients · Monitor data backups and reputed company file restorations or disaster recovery · Rebuild/re-image computers and transferring/saving user reputed company and data · Resolve virus and malware issues · VPN setup and troubleshooting · Backup/Restoration and Disaster Recovery Requirements and Qualifications · At least 2 yrs. experience in an IT support reputed company position · reputed company and MSP experience +++ · reputed company and Meraki experience +++ · Thorough knowledge of reputed company 10 and Mac OS X · Cybersecurity experience or certification a plus, but not required. · Familiarity with mobile devices such as iPhones, iPads, Android, etc. · Prior knowledge of service ticketing systems · Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless reputed company points · Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) · reputed company attitude and appearance · Ability to lift/push/pull up to 50lbs and maneuver around reputed company quarters equipment locations · Availability during reputed company business hours and a rotating on-reputed company schedule, if needed · Must have a reliable vehicle and be available to travel reputed company an assigned geographical region Desired Qualities and Skills · Strong troubleshooting and critical thinking skills · Ability to multitask, prioritize, and manage time reputed company · Excellent verbal and written communication skills · Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. reputed company our technicians are expected to be reputed company to support every service we offer. Training is encouraged as reputed company as use of our in-house lab to reputed company broaden their knowledge. Apply tot his job Apply To this Job