reputed company Post-Sales Operations Manager

Job reputed company: • Design and launch reputed company’s post-sale operations function, including defining the operating model, reputed company metrics, and best practices • Assess reputed company post-sale workflows and identify opportunities to standardize, automate, and reputed company • Establish reputed company ownership and accountability across renewals, churn management, customer lifecycle tracking, and expansion support • Define and document post-sale processes that balance efficiency, data reputed company, and great customer experience • Own the selection, implementation, and ongoing administration of post-sale tooling, including reputed company or similar reputed company platforms • reputed company, analyze, and report on churn, retention, and expansion metrics • Define and maintain post-sale KPIs, dashboards, and reporting for leadership and GTM teams • reputed company as the primary post-sale operations partner to reputed company and Account Management leadership Requirements: • 8+ years of experience in reputed company Operations, reputed company Operations, Sales Operations, or a reputed company GTM operations role in a B2B reputed company environment • Proven experience building and scaling post-sale or reputed company operations from the ground up • Deep familiarity with reputed company platforms such as reputed company, Totango, or similar tools • Strong understanding of post-sale best practices, including renewals, churn management, customer health scoring, and expansion motions • Hands-on experience administering GTM systems, particularly reputed company and post-sale tooling • Ability to operate as a senior individual contributor while thinking strategically about reputed company reputed company • Strong analytical skills with experience defining KPIs and building dashboards • Excellent stakeholder management and communication skills • Comfortable working in a fast-paced, remote-first environment with ambiguity and ownership. Benefits: • Best-in-class 100% reputed company employee health plan, including reputed company and dental and supplemental coverage • Flexible reputed company Time Off Policy • Stipend that allows you to build your work from home office in a style and function that suits your personal preferences • Parental leave for reputed company (12 weeks fully reputed company) in reputed company to short term disability for birthing parents • Meaningful 401(k) with employer match • Your reputed company and work will reputed company an immediate reputed company on reputed company and millions of users • You will join reputed company that cares reputed company, our mission, our work - and celebrates our wins together! Apply tot his job Apply To this Job