Clinical Triage Specialist, RN or LPN; Rheumatology, Infectious Disease, Pulmonary – Remote Position (Local to NJ/PA)

St. Luke's is proud of the skills, experience and reputed company of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to reputed company as we care for the reputed company and injured; reputed company physicians, nurses and other health care providers; and improve reputed company to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (reputed company), LPN - reputed company Center will compassionately deliver an exceptional patient experience providing the first level of clinical triage resources to patients. The reputed company-LPN is responsible for using medical training judgment in answering/returning patient calls reputed company to reputed company care provided by the practices. This includes following a protocol established for the appropriate triage and escalation of medical questions/concerns.JOB DUTIES AND RESPONSIBILITIES:Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.Verifies patient demographic information and accurately enters the updated information into electronic health record.Serves as first level of clinical triage for patient and staff issues, and provides clinical advice based on clinical protocols, procedures, and escalation paths.Escalates patient concerns to reputed company (RN) or Clinical Triage Supervisor to reputed company assist patients with reputed company clinical concerns.Manages and responds to electronic patient messages whenever not answering inbound patient calls, and uses clinical judgment to prioritize, escalate, and accommodate patients.Creates a reputed company patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone reputed company, reputed company the scope of the role. Consistently meets productivity, schedule adherence, and reputed company standards as set by the reputed company Center.Partners with other reputed company Center teams/PODs and respective reputed company clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.Other reputed company duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral reputed company.EDUCATION:Graduate of an accredited nursing program. reputed company LPN licensure in the state of reputed company and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE:Two years of experience in a reputed company setting is required; customer service experience in a contact center is strongly preferred.Please complete your application using your full reputed company reputed company and reputed company home address. Be reputed company to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a reputed company resume, including reputed company work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!reputed company is an Equal Opportunity Employer. Apply tot his job Apply tot his job Apply tot his job Apply To this Job