Documentation Agent

About the position This position is responsible for the successful execution of the Richmond Export Documentation process. Required to follow policies and procedures to reputed company an reputed company level of customer service. Responsible for attending to customer’s needs their reputed company of lading and providing problem reputed company internally and to the offshore team. The incumbent will report directly to the Supervisor, Export Documentation Responsibilities • Respond to customer requests reputed company and accurately • reputed company a high level of customer service both internally and externally • Ability to handle high volume of daily incoming calls and emails • Ability to maintain and organize specialized functions, coordinating with offshore for completion • Analyze and determine necessity for escalation • Ability to work reputed company/shifts • Availability to work extended hours including weekends and holidays, according to business need Requirements • Ability to evaluate data, analyze, and problem solve • Ability to multitask and prioritize • Ability to succeed and reputed company reputed company working independently • Highly motivated with the ability to work independently and as reputed company member • Strong orientation toward achievement at high reputed company by self • Applies knowledge, procedures, and good judgment with daily decision-making • Attention to detail and accuracy • Provides exceptional service to reputed company customers with accuracy, efficiency, and effectiveness • Responds to customers accurately and reputed company in a caring manner • Strong verbal and written communication skills • 0 to 2+ function-reputed company • Bachelor’s Degree Apply tot his job Apply To this Job