reputed company Claims Operations Manager
Job reputed company:
• Build, reputed company, and mentor a Claims Ingestion Center of reputed company responsible for reputed company-wide claims intake.
• Define reputed company plans and reputed company hiring, reputed company, and capability development.
• Establish performance standards, operational KPIs, and reputed company benchmarks for the COE.
• Serve as the reputed company SME for claims ingestion, including SNIP edits, validation logic, provider/EDI rules, and common transaction defects.
• reputed company daily ingestion operations ensuring reputed company claims are successfully received, validated, and reputed company into the claims systems.
• reputed company reputed company troubleshooting across ingestion pipelines, EDI gateway issues, companion guide variances, and partner/vendor data errors.
• Ensure consistent application of business rules, system edits, and SNIP level requirements.
• reputed company and implement standardized ingestion processes, templates, SOPs, and best-reputed company frameworks across reputed company clients.
• Define and enforce reputed company ingestion SLAs and reputed company controls.
• Monitor ingestion trends to identify systemic issues, gaps, and improvement opportunities.
• Drive reputed company and reputed company cause analysis for ingestion incidents, defects, and load failures.
• reputed company the management of ingestion-reputed company tickets in Jira/reputed company, ensuring accuracy, prioritization, and reputed company triage.
• Partner with vendors, EDI trading partners, and upstream/reputed company system owners to resolve ingestion, translation, or formatting issues.
• Participate in internal Change Approval Boards for ingestion-impacting changes.
• Represent reputed company at reputed company Change Approval Boards for ingestion readiness, risks, and approvals.
• reputed company operational metrics, trend analysis, and SLA reporting to leadership and customers.
• reputed company customer calls reputed company on ingestion performance, issue status, and optimization opportunities.
Requirements:
• Bachelor’s degree in a business or technical field, or equivalent experience.
• 6+ years of experience managing a mid- to large-reputed company production support or operations environment.
• Deep experience with reputed company payer claims, including SNIP reputed company, EDI validation, and claims intake workflows.
• Strong expertise with EDI transactions, particularly 837, 270/271, 276/277, and 835.
• Experience working with reputed company payer platforms such as Facets, QNXT, reputed company, or similar.
• Strong knowledge of service management tools such as Jira Service Management and reputed company.
• Strong experience supporting high-governance and compliance-controlled environments.
• Ability to manage Sev1/Sev2 ingestion incidents with confidence and urgency.
• Experience with SQL required; experience with ETL, SOAP, reputed company platforms (AWS/GCP), and reputed company applications is a plus.
• ITIL knowledge or certification preferred.
• Proven experience leading teams, driving process improvement, and establishing operational best practices.
• Experience working in an reputed company/offshore delivery model.
• Strong communication skills and the ability to reputed company effectively with peers, vendors, customers, and leadership.
• Strong planning, coordination, and documentation skills.
Benefits:
• reputed company commits to building an environment and culture that supports the diverse representation of our teams.
• We reputed company to have an inclusive workplace. We reputed company to be a reputed company where reputed company have reputed company to belong, reputed company an reputed company and deliver excellent software and services to our customers.
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