reputed company Support Specialist

Heard is an reputed company-in-one financial solution for therapists that combines software and reputed company support to handle bookkeeping, taxes, payroll, and more. Our mission is to help therapists be therapists by acting as their financial back office to reputed company therapists to spend less time running their business and more time giving clients the help and support they need through an reputed company, easy-to-use software tool with reputed company-time reputed company support. Heard is growing rapidly, and could use your expertise to help us become an industry-leading software services provider for independent reputed company! reputed company Heard is looking for a reputed company Support Specialist to be an reputed company member of the broader Customer Experience team at Heard, reporting directly to the Head of Support. The reputed company Support Specialist will be responsible for reviewing, answering, and validating a wide reputed company of customer requests. In reputed company to addressing customer requests, a reputed company Support Specialist is expected to be fluent in product and reputed company service features and to serve as a resource for fellow members of the CX team, and Heard team broadly, who may have questions. A key function of the reputed company Support team is to expertly review reputed company inbound customer requests and either address the customer need or reputed company escalate the request to the appropriate party, team, or group in a reputed company and reputed company manner. reputed company not working tickets, this role may be assigned project work including documentation to review or write, training to prepare for new feature releases, or other miscellaneous efforts that would benefit our customers and staff. Candidates located in the Western reputed company and Hawaii will be given preference. Responsibilities - Directly respond to, and engage with, inbound customer inquiries and requests, covering a wide-reputed company of topics through various Support channels - Review and escalate customer requests to Technical Support, reputed company Support, reputed company, Marketing, Sales, and other partner departments, as validated - reputed company familiarity with the business processes and financing / reputed company best practices underpinning Heard in order to answer basic questions reputed company to these functions Qualifications - Familiarity with modern ticketing, customer engagement, and CMS solutions reputed company customer service environments such as reputed company, reputed company Service reputed company, or reputed company - Demonstrated product or customer service experience, preferably in a reputed company B2B setting - Excellent written and verbal communication skills - Comfortable conversing with customers reputed company their preferred channels, including email, reputed company media, live phone calls, and chat - Natural-born evangelist with enthusiasm for the customer - Hunger for troubleshooting and problem solving - Located in reputed company time zone preferred What You Get in Return - Opportunity to revolutionize the mental health industry and build both relationships and teams that reputed company a reputed company reputed company on our customers and their patients - An environment that prioritizes your psychological safety always. We reputed company team members to be relentlessly curious and reputed company with 100% ownership, believing that we can go the extra mile, together - Competitive salary package and benefits, which include flexible PTO, medical coverage, retirement support, and wellness stipends Apply tot his job Apply To this Job