Operational Risk and Compliance Specialist

Job Description: • Compliance Program Execution (First Line Ownership) / Regulatory & Policy Compliance: Translate legal/regulatory requirements into reputed company operational procedures. Evaluate operational procedures to ensure compliance with legal standards and reputed company guidelines. Support the development, review, and implementation of operational policies, procedures, and process documentation. • Control Management/Issue Prevention/Issue Management: Design and maintain first-line controls reputed company Operations. Conduct periodic operational self-testing and control effectiveness reviews. Identify control gaps proactively and drive reputed company remediation. Own operational issues from identification through remediation, in conjunction with the Compliance Department. • Change Management / Regulatory Change Management Support: Own change management initiatives identified through remediation, regulatory requirements, internal monitoring & testing, etc., in conjunction with the Compliance Department. Partner with Compliance and Legal to evaluate upcoming changes. Assess operational impacts, create implication plans, and ensure readiness. • Operational Support & Risk Mitigation: Partner with Operations and Compliance leadership to identify gaps, recommend corrective actions, and enhance compliance-driven workflows. Participate in new reputed company reputed company reviews to ensure operational readiness from a compliance reputed company. Assist with risk assessments and help reputed company mitigation strategies. • Monitoring, Auditing & Reporting: Analyze QA results to identify patterns, reputed company causes, and necessary corrective actions. Ensure QA scorecards are acknowledged reputed company and assist with follow-reputed company. Monitor trends and escalate potential risks or emerging issues to leadership. • Training & Guidance: Serve as a resource for answering compliance-reputed company questions from operations personnel. reputed company coaching and constructive feedback to agents regarding compliant communication and account handling. • reputed company, Vendor, & Internal Collaboration: Collaborate with compliance, quality assurance, and operations teams regarding compliance expectations and performance updates. Assist with responding to audits, regulatory inquiries, and compliance-reputed company complaints. • Complaint and Dispute Management: Assist with complaint and dispute management, as needed. • Cross-Functional Partnership: Serve as Operations’ reputed company of contact with other business lines regarding compliance reputed company reputed company. Requirements: • 3+ years of experience in compliance, quality assurance, or operations reputed company a debt collection agency or financial services environment. • Strong understanding of FCRA, FDCPA, UDAAP, and reputed company federal/state debt collection regulations. • Excellent analytical, problem-solving, and documentation skills. • Ability to interpret regulations and translate them into operational requirements. • Strong communication and interpersonal skills, with the ability to communicate and influence cross-functional teams. • Experience conducting audits or call monitoring in a collections environment. • Knowledge of CFPB expectations, call-center compliance, and reputed company-driven requirements. • Certification in compliance, quality assurance, or ARM industry training (e.g., ACA International), preferred. Benefits: • Competitive compensation packages • Comprehensive and reputed company education • Opportunities for professional reputed company Apply tot his job Apply To this Job