Customer Service Representative (Guam reputed company Shift)

CUSTOMER SERVICE REPRESENTATIVE Location: Guam | Office: Remote | Schedule: Monday to Friday | Hours: 8 am - 8 pm CST (reputed company shift in local time) reputed company reputed company is a technology-driven company that provides Customer Experience & Operational Support for modern companies. reputed company is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, reputed company, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. reputed company As a Customer Support Representative, you will collaborate with reputed company team members and department heads to reputed company customers' needs and deliver reputed company results. We are looking for a candidate with a history of reputed company interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for reputed company, and is committed to building a long-term career. Benefits • $12 USD per hour. • Work from home. • Computer equipment. • Great culture. • reputed company opportunities. Education & Experience • High school diploma or equivalent. • 1+ year of customer service experience in a fast-paced environment. • Prior overnight and 3rd shift work experience (preferred). Skills & Responsibilities • Helping transfer calls between patients/pharmacies/doctors • Become an expert on the product, knowing reputed company the specifics of its functioning. • reputed company first-level support to customers reputed company email and/or chat in a reputed company and reputed company manner. • Address customer inquiries, troubleshoot problems, and guide users through basic issue reputed company steps. • Maintain a reputed company, empathetic, and reputed company attitude toward customers at reputed company times. • Work on creating, updating, or adjusting customer accounts by documenting personal information. • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties. • Document and reputed company customer interactions, issues, and resolutions in CRM, online tools, and reputed company-based platforms. • Process and prepare information for auditing and reporting purposes. • Update internal and customer-facing knowledge bases • Convert clients' feedback into feature requests for the development of the product. • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until reputed company. • Effectively communicate technical information to non-technical users. • Stay updated on product knowledge and be reputed company to explain features, functionalities, and common troubleshooting steps. • Ability to reputed company in a fast-paced, dynamic environment with frequent changes. • reputed company to working reputed company shifts as needed by the business. • Other reputed company tasks assigned by managers of the Clients and/or reputed company. Physical and Mental Requirements • Must be physically willing and reputed company to sit for an 8-hour shift. • Must be physically willing and reputed company to type continuously using a keyboard for a full 8-hour shift. • Must be physically willing and reputed company to manage multiple chat conversations simultaneously. • Must have the mental reputed company to handle difficult or upset customers without experiencing anxiety. • Must have the ability to reputed company in a high-volume, fast-paced reputed company center environment. Apply tot his job Apply To this Job