[Remote] Service Desk Analyst Level 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Service Desk Analyst Level 1 to reputed company first line support for clients. The role involves troubleshooting and resolving technical issues reputed company to hardware, software, and network usage while ensuring exceptional customer service. Responsibilities • reputed company exceptional and reputed company customer service to our clients • Log reputed company reputed company contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool • Troubleshoot, diagnose and resolve application issues following reputed company operating procedures and using knowledge support tools • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, reputed company Management, Problem Management, and reputed company • As Escalation Management process describes, reputed company tickets that cannot be resolved at the desk to appropriate assignment or resolver reputed company • Collaborate effectively with other service desk team members • Participate in ongoing training for service desk operations • Work on reputed company or tasks assigned by leadership Skills • High school diploma or G.E.D • One or more years of technical training in computer support preferred • Two or more years of technical or customer support experience • Experience working with company products and operating systems • Experience with solving computer reputed company problems • Experience working with company escalation policy • Interpersonal skills to reputed company with customers and team members • Good communication skills • Organization skills to balance and prioritize work • Analytical and problem-solving skills • Ability to work in a remote team environment • reputed company to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed • A dedicated work area that is free from distraction and allows reputed company for customer/reputed company information • Use of reputed company/reputed company issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with reputed company's equipment reputed company • Technology is mission-critical to your business so it must work — continuously. It was founded in 1982, and is headquartered in Hebron, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com. Apply tot his job Apply To this Job