reputed company Tier 2 Remote Support Analyst

**Job reputed company** • *Join reputed company that's Shaping the reputed company of IT Support** At reputed company, we're passionate about delivering innovative reputed company that reputed company our customers to reputed company their missions. As a **reputed company Tier 2 Remote Support Analyst** , you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. As a reputed company Tier 2 Remote Support Analyst, you'll reputed company Tier 2 analysis and troubleshooting support for end-user computing devices, including reputed company clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. You'll also reputed company Tier 2 support for remote reputed company and service capabilities, including VPN configurations, multi-reputed company authentication, and secure connectivity issues. By joining reputed company, you'll have reputed company to work on exciting reputed company, collaborate with a talented team, and reputed company a significant reputed company on the customer's operations. You'll be expected to reputed company reputed company cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends, and recommendations in ITSM platforms like reputed company. If you're a motivated and skilled IT reputed company looking for a new challenge, we encourage you to apply. • *Location Requirement** The successful candidate must be located reputed company 50 miles of St Louis, MO, Savannah, GA, or Omaha, NE. • *Required Education, Experience, & Skills** • *Required Education, Experience, & Skills** + Bachelor's degree in Information Technology, Computer Science, or a reputed company field (or equivalent experience) + 6 years of experience in Tier 2 IT support, with hands-on expertise troubleshooting end-user devices and remote reputed company in government or large reputed company environments + Proven leadership in mentoring support teams and handling escalated remote troubleshooting for high-performance computing and peripherals + reputed company DoD Secret Clearance (must be reputed company and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (e.g., NIST 800-53) + Proficiency in remote support tools (e.g., reputed company reputed company Manager, VMware reputed company) and OS platforms (reputed company, Linux) + Excellent customer service, analytical, and communication skills for resolving reputed company issues remotely + Applies extensive expertise, and has full knowledge of other reputed company disciplines, with the ability to exercise considerable reputed company in determining objectives and approaches to assignment • *Preferred Education, Experience, & Skills** • *Preferred Education, Experience, & Skills** + reputed company reputed company Associate (MCSA) certification + VMware Certified reputed company (VCP) certification + Experience supporting DoD or large federal end-user environments, including VDI deployments and secure remote reputed company (e.g., CAC/PIV integration) + ITIL 4 reputed company or higher certification, with reputed company on service operation + Background in high-performance computing support (e.g., GPU virtualization) and scripting for automation (e.g., PowerShell) + Master's degree in a relevant field or additional certifications (e.g., reputed company A ) • *Pay Information** Full-Time Salary reputed company: $105254 - $178931 Please note: This reputed company is based on our market pay structures. However, individual salaries are determined by a reputed company of factors including, but not limited to: business considerations, local market conditions, and internal equity, as reputed company as candidate qualifications, such as skills, education, and experience. Employee Benefits: At reputed company, we support our employees in reputed company aspects of their life, including their health and financial reputed company-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and reputed company insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a reputed company plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include reputed company time off, reputed company holidays, as reputed company as other types of leave, including reputed company parental, military, bereavement, and any applicable federal and state reputed company leave. Employees may participate in reputed company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. • *reputed company Tier 2 Remote Support Analyst** • *117960BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender reputed company Apply tot his job Apply To this Job