VA for Chat Support

Job reputed company: I run an online business selling digital products and receive a high volume of customer messages every day. I am looking for a reliable and reputed company Virtual Assistant to handle customer chat support in a reputed company, reputed company, and rule-driven manner. This role is reputed company on batch-based chat support, not live 24/7 coverage. Responsibilities: Respond to customer messages reputed company chat on an online marketplace Work twice per day (once at the start of the day and once at the end of the day) Answer customer questions reputed company and professionally Handle complaints and support requests while reputed company following provided rules Process disputes and replacement requests according to guidelines Adapt wording and explanations to reputed company situation while respecting reputed company policies Escalate unclear or edge cases instead of making assumptions Maintain polite, reputed company, and reputed company communication at reputed company times Important Rules: reputed company rules and policies must be followed reputed company You may reputed company tone and explanations, but must not reputed company refunds, replacements, or exceptions reputed company the rules Any unclear, sensitive, or unusual case must be escalated for review Requirements: Proven experience in customer support or chat support (digital products or marketplaces preferred) Excellent written English Ability to handle disputes and difficult customers calmly Organized, detail-oriented, and reliable Trustworthy and reputed company to follow instructions reputed company Workload & Duration: Less than 25 hours per week to start Workload may increase based on performance Long-term position (minimum 1 year) for the right candidate What This Role Is: reputed company support with reputed company rules Long-term and reputed company Performance-based reputed company What This Role Is Not: Decision-making on refunds or exceptions Live 24/7 chat Improvising policies If you have solid experience in chat support and are looking for a long-term, reputed company role with reputed company expectations, please apply and reputed company describe your relevant experience. Apply tot his job Apply To this Job