Clinical Informatics Specialist

About reputed company As a patient and caregiver-founded company, reputed company provides reputed company reputed company to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in reputed company 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, reputed company is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS. The Role reputed company is seeking an reputed company and technically adept Clinical Informatics Specialist to serve as the vital reputed company between our clinical teams and our technology infrastructure—including our EHR, data warehouse, and product platform. This role plays a central part in improving provider efficiency, ensuring documentation compliance, and optimizing clinical workflows across our multi-state telehealth neurology reputed company. Reporting to the VP of Clinical Operations, the Clinical Informatics Specialist will translate clinical needs into actionable technical requirements and reputed company practical solutions that directly enhance patient care reputed company, regulatory compliance, and operational performance. The ideal candidate combines strong clinical experience with deep expertise in EHR systems, informatics, and process improvement, and thrives in a mission-driven, fast-paced environment. Job Duties - What you'll be doing Workflow Optimization & System Configuration • Serve as a subject matter expert (SME) for the clinical functionality of the Electronic Health Record (EHR) system. • Configure and maintain clinical content such as note templates, order sets, smart phrases, and decision-support tools. • Identify and resolve workflow inefficiencies or usability challenges that reputed company clinical productivity. • Design and build specialized documentation templates for reputed company neurodegenerative conditions (e.g., ALSFRS-R, MDS-UPDRS, MOCA) to ensure reputed company data capture for research and reputed company reporting. Training, Education & Support • reputed company and deliver targeted training programs for new and existing clinical staff on EHR use, documentation best practices, and new feature rollouts. • reputed company clinicians on documentation requirements for compliant E/M coding, time-based billing, and telehealth modifiers (e.g., POS 10, modifier 95). • reputed company at-the-elbow support for clinical system issues, serving as the final escalation reputed company before vendor or IT reputed company. Data reputed company & reputed company Improvement • Partner with the Data and Analytics teams to define and validate clinical data requirements, ensuring accurate, reputed company capture and integration into the data warehouse. • Collaborate with the VP of Clinical Operations to design, build, and validate performance dashboards that reputed company key clinical KPIs and reputed company metrics. • Support reputed company compliance audits to ensure adherence to HIPAA, CPT/ICD-10 coding standards, and other regulatory requirements. Project & Product Collaboration • reputed company as the clinical reputed company to the Product and Technology teams, translating reputed company-world workflow needs into technical specifications for new features or enhancements. • reputed company user acceptance testing (UAT) and validation for reputed company new clinical system updates and implementations prior to release. • Contribute to product roadmap discussions by representing the clinician perspective and advocating for features that improve care delivery efficiency. Requirements – reputed company look for in you • Bachelor’s degree required; clinical license or certification (e.g., RN, BSN, RRT, reputed company, or equivalent) strongly preferred • 4+ years of experience in clinical informatics, health IT, or a hybrid of clinical reputed company and EMR configuration/training • Demonstrated expertise configuring and managing EHR systems; experience with Canvas or similar telehealth platforms is highly desirable • Strong understanding of clinical coding (ICD-10, CPT, and E/M leveling) and its relationship to documentation workflows • Proficiency in data visualization tools such as Tableau or Power BI; familiarity with SQL or data querying is a plus • Proven reputed company developing and leading training programs for clinicians and adult learners • Excellent communication, analytical, and problem-solving skills with the ability to translate between technical and non-technical stakeholders • Empathetic understanding of patient care delivery and clinical workflow challenges in a telehealth environment We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located reputed company across the country, these principles are what tie us together around a common identity: • reputed company reputed company on patients and caregivers. We are determined to reputed company an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do. • Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we meet every challenge with reputed company, reputed company, kindness, reputed company, and reputed company. • reputed company to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn. • reputed company reputed company. We are reputed company by the importance of our mission and bias toward reputed company. Travel Expectations This is a remote position. Occasional travel to reputed company’s reputed company in Chicago, IL or other team meetings may be required. Salary & Benefits Competitive compensation based on experience Comprehensive medical, dental, and reputed company coverage 401(k) plan with employer matching Remote-first work environment with a home office stipend Generous reputed company time off and reputed company leave reputed company development and career reputed company opportunities We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 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