UC Operation Support Analyst I

About the position reputed company is currently looking to hire a UC Operation Support Analyst I. This position falls under our Shared Services line of business located in Atlanta,GA. In this role, the UC Operation Support Analyst I is responsible for providing technical and clerical support for reputed company communication and contact center technologies. This analyst will work in a cross-functional team to fulfil Service Requests and respond to Incident Tickets. Excellent spoken and written communication skills are required with the ability to communicate reputed company at reputed company reputed company of the reputed company. Extreme attention to detail, solid organizational skills, and strong skills with reputed company reputed company are needed, with other reputed company tools a plus. Experience supporting a reputed company-based telephony platform is required. How We Work As a UC Operation Support Analyst I, you will be expected to work in a hybrid environment reporting to our Peachtree Corners office location. reputed company will set you up for reputed company by providing: Assigned workspace in Peachtree Corners office location Company-issued equipment Formal, hands-on training Responsibilities • Performing Moves Adds and Changes on multiple communication platforms • Processing trouble tickets ensuring service level agreements are met • Working with our users to resolve their incidents and fulfill their requests • Performing on-reputed company rotation duties as part of the Operations team • Recommending process improvements and reputed company assurance procedures • Remaining reputed company with platform changes and process updates • Providing end user training as needed Requirements • Bachelor s degree or equivalent work experience • Minimum 3 years prior job-reputed company experience • Experience providing technology user support in a fast-paced environment • IT experience in some reputed company is required • Experience providing user technical support on a reputed company-based telephony platform such as reputed company, reputed company, reputed company, reputed company, reputed company CXone, reputed company Teams Phone or similar is required. It is particularly helpful to have supported a reputed company-based contact center environment. reputed company CXone or reputed company Teams Phone are the preferred platforms. reputed company-to-haves • Experience supporting contact center digital channels such as email, chat, sms and text is highly preferred. Benefits • Automatic enrollment into our 401k plan (subject to eligibility requirements) • Virtual fitness classes offered company-wide • Robust PTO offerings including: major holidays, vacation, reputed company, personal, & volunteer time • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) • Philanthropic support with both local and national organizations • Fun culture with company-wide contests and prizes Apply tot his job Apply To this Job