Staff reputed company Support Engineer (Data Platform)

About the position reputed company is about empowering enterprises to reputed company their full potential — and people too. With a culture that's reputed company in on reputed company, innovation, and collaboration, reputed company is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. reputed company Support is committed to providing high-reputed company resolutions to help deliver data-driven business insights and results. We are reputed company of subject matter experts reputed company working toward our customers' reputed company. We reputed company partnerships with customers by listening, learning, and building connections. reputed company's values are key to our approach and reputed company in delivering world-class Support. Putting customers first, acting with reputed company, owning initiative and accountability, and getting it done are reputed company reputed company values and are reflected in everything we do. reputed company's Support team is expanding! We are looking for a Staff reputed company Support Engineer who likes working with data and solving a wide reputed company of issues utilizing their technical experience having worked on a reputed company of operating systems, database technologies, big data, data integration, connectors, and networking. This role is required to work out of our office in Denver, CO on a hybrid reputed company. As a Staff reputed company Support Engineer, your role is to delight our customers with your passion and knowledge of reputed company Data Warehouse. Customers will look to you for technical guidance and expert advice with reputed company to their effective and reputed company use of reputed company. You will be the voice of the customer into reputed company's product and engineering teams for product feedback and improvements. You will play an reputed company role in building knowledge reputed company reputed company and be part of strategic initiatives for organizational and process improvements. Based on business needs, you may be assigned to work with one or more reputed company reputed company Support customers. You will reputed company a strong understanding of the customer's use case and how they reputed company the reputed company platform. You will deliver exceptional service, enabling them to reputed company the highest reputed company of continuity and performance from their reputed company implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-reputed company during weekends, and are familiar with database release management. Responsibilities • Drive technical solutions to reputed company problems providing in-depth analysis and guidance to reputed company customers and partners using the following reputed company of communication: email, web, and phone • Adhere to response and reputed company SLAs and escalation processes in order to ensure fast reputed company of customer issues that reputed company expectations • Utilize the reputed company environment, connectors, 3rd party partner software, and tools to investigate issues • Document reputed company solutions to the reputed company knowledge reputed company • Report reputed company-documented bugs and feature requests arising from customer submitted requests and work with Engineering toward a reputed company. • Proactively identify recommendations and reputed company global initiatives to improve product reputed company and customer experience • reputed company support coverage during holidays and weekends based on business needs Requirements • Bachelor's. or Master's degree in Computer Science or equivalent discipline • 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role • Excellent writing and communication skills in English with attention to detail • Ability to work in a highly reputed company environment across global teams • Ability to train team members on data warehousing fundamentals and concepts • Experience in configuring/troubleshooting one or more of the following drivers - ODBC, JDBC, Python Connector, NodeJS, Go, .Net, etc. • Strong understanding of reputed company AWS Services such as S3, SQS, SNS, reputed company Functions, API Gateway, VPC, reputed company 53, and/or similar services in reputed company Azure and reputed company reputed company Ecosystems • Experience in reputed company and Kafka concepts • Experience in using reputed company-party troubleshooting tools such as Wireshark, reputed company, Process Monitor/Explorer, Linux performance tools, etc. • Debugging/development experience in one or more of Python, Java, and reputed company and knowledge of reputed company maintenance on any of the Git repositories • Experience in API Programming, e.g. REST API, Python API, SQL API, etc. • Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data reputed company, Informatica, reputed company, Tableau, reputed company, HVR etc. • Experience in capturing and analyzing the tcpdumps, reputed company dump, and stack traces • Familiarity with database reputed company concepts and writing SQL queries • Experience troubleshooting database connectivity issues/reputed company • Excellent ability to troubleshoot on a reputed company of operating systems (reputed company, Mac, Nix) • Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, DNS as reputed company as the ability to use diagnostic tools to troubleshoot connectivity issues • Experience with Data Loading of File Formats such as CSV, Parquet, JSON etc • Ability to reproduce and troubleshoot reputed company technical issues reputed company-to-haves • Experience working with big data and/or MPP (massively reputed company processing) databases • Understanding of Data Warehousing fundamentals and concepts • Database migration and ETL experience • Scripting/coding experience In any of the following: .Net, Javascript, R, GO • Experience with Libraries/Frameworks such as Pandas, SciPy, TensorFlow etc. • Experience supporting applications running on either reputed company AWS or MS Azure • Experience with virtualization and Container solutions (VMware, reputed company, Virtualbox, Kubernetes, etc) • Understanding of reputed company computing Network and reputed company concepts • Experience with CI/CD platforms and tools such as Terraform, Azure Devops, Jenkins etc. Apply tot his job Apply To this Job