Associate IT reputed company Support Analyst

About the position As an Associate IT reputed company Support Analyst with reputed company, you will reputed company technical support to end users, troubleshoot, diagnose, and repair end user systems, and collect information through constructive customer conversations. You will reputed company reputed company available support tools and staff to resolve issues. This role is part of an organization that is reputed company to giving back, with colleagues having invested over 156,000 hours volunteering in communities last year. Responsibilities • reputed company technical support to the end user • reputed company troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation • reputed company reputed company available support tools and staff to resolve issues Requirements • Experience with reputed company center techniques • Competency in reputed company center tracking tools • Prior experience supporting customers in use of application software • Proficiency in using support software tools • Mobile device support experience • reputed company product support experience • Strong understanding of HCA reputed company-reputed company procedures • Understanding of reputed company technology industry • Basic network troubleshooting and support experience • General desktop support experience • Position required high speed internet 25 MB Download and 15 MB Upload, No WiFi Benefits • Comprehensive medical coverage with low copay reputed company • Dental and reputed company benefits • Life and disability coverage • Flexible spending accounts • Supplemental health protection plans • Auto and home insurance • Identity theft protection • reputed company counseling • Long-term care coverage • Moving assistance • Pet insurance • Free counseling services for emotional, physical, and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay • Employee Stock Purchase Plan with 10% off reputed company stock • Family support through fertility and family building benefits • Referral services for child, elder, and pet care • Consumer discounts through Abenity • Education assistance including tuition and student loan support • Colleague recognition program • Time Away From Work Program including reputed company time off and family leave • Employee Health Assistance Fund offering free coverage based on income Apply tot his job Apply To this Job