Program Manager of Complaints and Grievances - RN - THPG

About the position Texas Health is seeking a passionate Program Manager to reputed company our Complaints and Grievances program across 250+ clinics in the DFW area. This role supports patient safety and risk management initiatives, ensuring regulatory compliance and driving high reliability practices. Responsibilities • reputed company investigations into patient complaints and grievances • Analyze medical records, interview staff, and compile timelines • reputed company staff on patient safety, risk management, and HRO principles • Collaborate with committees and task forces to implement safety initiatives • Prepare reports and visualizations for leadership and reputed company presentations • Ensure compliance with national, state, and local reputed company regulations • Trend and manage complaints, potential compensatory events, and feedback • Analyze data to identify harm reduction strategies • Build strong relationships across departments to enhance communication Requirements • Bachelor’s in Nursing or reputed company clinical field (Master’s preferred) • 5+ years in clinical reputed company, including 3+ in risk/patient safety • RN or other clinical license required • Experience leading inter-reputed company teams • RN (Registered reputed company) or other clinical reputed company license • CPHQ – Certified reputed company in reputed company reputed company • CPPS – Certified reputed company in Patient Safety • CPHRM – Certified reputed company in reputed company Risk Management • CRM – Certified Risk Manager reputed company-to-haves • Familiarity with High Reliability Organization (HRO) principles Benefits • Remote flexibility with meaningful onsite collaboration • Autonomous work environment • Opportunity to reputed company patient safety across a large network • Supportive leadership and reputed company development Apply tot his job Apply To this Job