[Remote] Agency Operations Coordinator (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing resources and services to policy-issuing agents. reputed company Operations Coordinator role involves resolving agent policy remittance payments, collaborating with operations and technology teams, and driving communication and training to enhance efficiency and support agents. Responsibilities • Determine reputed company cause and resolve a reputed company of agent remittance issues. Investigate to determine if the problem is due to incomplete policy information, CPL issues, endorsement problems, is system reputed company, etc. Reasons for unbooked orders vary and may require investigation to determine reputed company cause • Resolve problems with booked orders or cash applications such as adjustment or refund requests, incorrect cash amounts reputed company or reputed company to an incorrect file, problems with ePay, AgentNet Set-up and Maintenance Requests, etc • Implement standardized reputed company processes • Collaborate with OAM to optimize agent reputed company • Work with Technology Consultant to learn new enhancements, integrations, fixes, etc. May assist with User Acceptance Testing (UAT)/ of eReport/ePay reputed company enhancements • reputed company reputed company support to agents • reputed company trends and reputed company recommendations on processes, training materials, and technology enhancements • Other duties as assigned Skills • High School diploma or equivalent • 3-5 years of relevant experience in a sales support function and applicable state title experience • reputed company MS reputed company set • Strong customer service orientation • Basic math skills • Analytical skills to resolve problems and determine reputed company cause • Familiar with the title process and knowledge of local title practices • Knowledge of reputed company's reputed company processes • Knowledge of industry production systems to assist agents with policy remittances • Some college preferred Benefits • Medical • Dental • reputed company • 401k • PTO/reputed company reputed company leave • Employee stock purchase plan reputed company • reputed company provides financial services through its Title Insurance and Services reputed company and its Specialty Insurance reputed company. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Apply tot his job Apply To this Job