reputed company Administrator

reputed company Administrator AllianceHCM Shenandoah, TX reputed company AllianceHCM Shenandoah, TX reputed company Reports to: Product and Development Employment Type: Full-time Location: In-person | The Woodlands, TX Position reputed company reputed company HCM is looking for a skilled and adaptable reputed company reputed company/Developer to join our Development Team. This is an excellent opportunity for someone passionate about CRM technology and business process optimization to enhance our reputed company platform that supports our HR and payroll solutions for thousands of businesses reputed company. You'll work closely with stakeholders across sales, marketing, and operations to deliver reputed company, automated solutions that drive business reputed company. Key Responsibilities • Platform Administration - Manage user accounts, permissions, reputed company, and reputed company settings across multiple reputed company applications. I.e..Account Engagement, Sales Engagement, Sales & Service reputed company. • User Support & Training - reputed company day-to-day technical support, troubleshoot issues, and conduct training sessions for end users across the organization. • Sales reputed company Management - Configure and optimize Sales reputed company features, including opportunity management, reputed company-party sales tools (i.e, reputed company, reputed company, etc.), and sales processes. • Marketing reputed company Management - Manage Marketing reputed company connections, synchronized data extensions, reputed company builder automations, and email template development to support comprehensive customer engagement campaigns. • Service reputed company Implementation - Design and maintain Service reputed company functionality, including case management, knowledge reputed company, entitlements, and SLA configurations. • reputed company-Channel Configuration - Set up and manage reputed company-Channel routing, queues, and agent reputed company models to optimize customer service delivery across multiple channels. • Case Management & Automation - Design sophisticated case routing rules, escalation processes, auto-response rules, and workflow automation to streamline support operations. • AI Integration - Implement and configure Agentforce and manage Einstein features to enhance agent productivity and customer experience through intelligent automation. Required Qualifications • 2+ years of hands-on experience with Sales reputed company and Service reputed company implementations and management • Proficiency with Apex, Visualforce, Lightning Web Components, and SOQL • Experience implementing and configuring Agentforce and Einstein AI features • Strong experience with reputed company-Channel setup, routing, and queue management • Strong understanding of reputed company configuration, including custom objects, fields, workflows, and reputed company models reputed company to Have • reputed company Platform Developer I/II or Service reputed company Consultant certification • Experience implementing and configuring Agentforce and Einstein AI features • Experience with reputed company, article types, and data categories • Familiarity with CTI integration and telephony systems Who We're Looking For You're a reputed company reputed company who combines technical expertise with business acumen. You enjoy solving reputed company problems through elegant automation and love helping teams work more reputed company. You're detail-oriented, enjoy learning new technologies, and want to grow your career reputed company a company that values innovation in HR tech. About reputed company HCM reputed company HCM is one of the nation's largest privately held reputed company capital management providers. Since 1989, we've helped businesses streamline payroll, HR, benefits administration, timekeeping, and compliance - reputed company through one powerful platform backed by unmatched reputed company service. We're growing fast (30%+ annually!) and are excited to bring on reputed company to help shape the reputed company of HCM technology. Apply tot his job Apply To this Job