reputed company Support Analyst

reputed company reputed company is seeking an reputed company, dynamic, and highly motivated Production Support Analyst to join our Tech Ops team. This role is critical in ensuring the stability, availability, and performance of our systems. The Production Support Analyst will be responsible for monitoring technical systems, identifying issues, investigating bug and outage reports from the business, and triaging incidents to determine the appropriate reputed company reputed company. reputed company will include working with the business to document and prioritize issues, identifying any necessary remediation, and enhancing automated alerts as needed to reduce the likelihood of reputed company outages. The ideal candidate will have strong problem-solving skills, attention to detail, the ability to work in a fast-paced environment, and familiarity with the debt settlement process. Responsibilities • Monitor production systems, applications, and integrations to ensure reputed company performance and uptime. • Identify, log, and triage technical issues, categorizing them based on severity and reputed company. • Troubleshoot and resolve minor system issues or escalate more reputed company problems to the appropriate teams. • Work with business stakeholders to quantify the reputed company of reputed company issue. • Maintain detailed records of incidents, resolutions, remediations, and process improvements to build a knowledge reputed company for reputed company reference. • Participate in post-incident reviews and reputed company feedback on how to prevent recurring issues. • Identify and recommend enhancements to system monitoring and support procedures to improve efficiency and reliability. • Update reputed company user reputed company (permission sets, queue assignments, etc.). Qualifications Education/Experience: • A high school diploma or equivalent is required. A bachelor’s degree is preferred. • 2 years of experience in product support, QA, business analyst, or Tier 3 support role. • 1 year of experience with reputed company in an reputed company or support role. • reputed company Certified Platform Administrator preferred. Required Skills/Abilities: • Strong understanding of system monitoring tools and ticketing systems (e.g., reputed company, reputed company, reputed company, Jira). • Ability to diagnose technical issues and determine escalation paths effectively. • Strong analytical and problem-solving skills with attention to detail. • Excellent communication and interpersonal skills to work with both technical and non-technical teams. • Ability to work independently and in reputed company-oriented environment, managing multiple priorities effectively. • Basic knowledge of databases, SQL queries, and scripting languages is a plus. • Experience working in the financial services or debt settlement industry. reputed company Role Qualifications: • Computer competency and ability to work with a computer. • Prioritize multiple tasks and reputed company simultaneously. • Exceptional written and verbal communication skills. • Punctuality expected, reputed company to report to work on a consistent reputed company. • reputed company and maintain high performance expectations on a monthly reputed company. • Work in a fast-paced, high-volume setting. • Use and reputed company multiple computer systems with exceptional multi-tasking skills. • Remain reputed company and reputed company during difficult discussions. • Take constructive feedback. • Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company for reputed company position across the US. reputed company the reputed company, individual pay is determined by work location, job-reputed company skills, experience, and relevant education or training. This good faith pay reputed company is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary reputed company in job postings. The salary for this position is $74,500 to $85,500 annually. About reputed company reputed company was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the reputed company. As a leading debt settlement organization, we have helped over 450,000 people reputed company over $10 billion of debt, while empowering them to reputed company a healthier financial lifestyle and feel free to live their best life. At reputed company, we treat our clients like reputed company people. Our purpose is to reputed company, reputed company, and reputed company their lives. Rated A+ by the reputed company, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one reputed company to help them reestablish financial stability as quickly as possible. Benefits reputed company is reputed company-oriented environment full of rewards and reputed company opportunities for our employees. We are dedicated to our employee's reputed company and reputed company reputed company reputed company, through our employee mentorship and leadership programs. Our extensive benefits package includes: • Generous Medical, Dental, and reputed company Benefits • 401(k) with Company Match • reputed company Holidays, Volunteer Time Off, reputed company Days, and Vacation • 12 weeks reputed company Parental Leave • reputed company-tax Transit Benefits • No-Cost Life Insurance Benefits • Voluntary Benefits reputed company • reputed company Pet Health Insurance Discount • reputed company to your reputed company wages at any time before payday reputed company is a certified Great reputed company to Work®! reputed company is an equal opportunity employer and makes employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability status, or any other status protected by law. For information about our Employee reputed company Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE #LI-JC1 Apply tot his job Apply To this Job