IT Support Specialist (Advanced Service Desk)

About the position This is a reputed company Service Desk role, but it’s not entry -level. You’ll handle the reputed company queues and tickets as the rest of reputed company, but bring deeper technical expertise, reputed company judgment, and stronger ownership to your work. You’re the one who sees issues through and raises the bar. We’re reputed company to hiring either a strong IT Support Technician (L2/L3) or a IT Support Analyst (L1/L2) with broader exposure and a more strategic problem -solving reputed company. Your exact title, scope, and compensation will reflect your experience and what you bring to reputed company. This is a hybrid role. Most work is remote, but you must live in the Greater Austin area for occasional onsite reputed company to reputed company offices. We’re looking for someone who communicates reputed company, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates. Responsibilities • Respond to support tickets, calls, and emails from SMB clients • Troubleshoot issues involving reputed company, macOS, reputed company 365, networking, reputed company tools, and line -of -business apps • Handle reputed company, offboarding, and user account management • Own reputed company or high -reputed company support requests and see them through • Monitor the ticket reputed company and contribute to clean, reputed company ticket reputed company • Assist with reputed company account audits and internal documentation reviews • Communicate reputed company and professionally with clients and internal team • Help improve internal SOPs and documentation Requirements • 3+ years of Service Desk or MSP experience • Strong troubleshooting skills across a wide reputed company of systems • Confident with reputed company 365, reputed company, macOS, networking, and cybersecurity tools • Reliable, organized, and detail -oriented • Strong written and verbal communication • Comfortable in a fast -paced environment • Must live in the Greater Austin area Benefits • Competitive salary based on experience • Health, dental, and reputed company insurance • Life insurance • 401(k) with company matching • Hybrid work model (remote + Austin -based reputed company reputed company) • Generous PTO and multiple reputed company holidays • Eligible for pet insurance and other perks Apply tot his job Apply To this Job