Experienced Senior Data Analyst – Customer Experience Expertise – Remote Opportunity at arenaflex

Introduction to arenaflex and the Role

At arenaflex, we are passionate about delivering exceptional customer experiences that set us apart in the industry. Our Customer Experience team is at the forefront of this mission, leveraging data analytics to understand our customers' needs, preferences, and pain points. As a Senior Data Analyst on this team, you will play a pivotal role in driving business growth and improvement by providing actionable insights and recommendations. If you are a data-driven professional with a passion for customer experience and a knack for storytelling with data, we invite you to join our dynamic team and contribute to our mission of obsessing over great customer experiences.

Key Responsibilities and Expectations

In this role, you will be responsible for a wide range of activities, including:

• Being the data expert on a balanced team engaged in key CX initiatives, combining business and customer understanding with analytical expertise to make sound recommendations.
• Continuous discovery and data exploration to understand the data domain for assigned initiatives better than any other resource in the company.
• Tracking the benefits of actions by the CX team using multiple stitched data sources and creating advanced SQL queries that power dashboards.
• Designing and maintaining front-end dashboards in tools like Tableau and helping design the new CX data platform.
• Creating base queries and documentation to assist business teams in connecting to this new data source and handling ad-hoc analytics requests.
• Establishing reporting standards and best practices, architecting and implementing a reporting framework, and overseeing data mining efforts.
• Collaborating with stakeholders, developers, UX designers, and end-users to determine requirements and developing programs, methodologies, and files for analyzing and presenting data.

Essential Qualifications and Skills

To be successful in this role, you will need:

• A strong foundation in data analysis, with the ability to handle and prioritize multiple tasks and projects simultaneously.
• Outstanding written and verbal communication skills, with the ability to effectively communicate complex data insights to both technical and non-technical stakeholders.
• Effective interpersonal and problem-solving skills, with the ability to collaborate actively and work in a team environment.
• A bachelor's degree in a field related to data analysis or a related field, with a minimum of 7 years of work experience in data analysis or a related field.
• Experience with data management, process analysis, and improvement, as well as the ability to mentor colleagues on standards, best practices, and new technology concepts.

Preferred Qualifications and Skills

While not required, the following qualifications and skills are preferred:

• 1-2 years of experience in data analysis, with 4-6 years of experience for a senior position.
• Experience with data management, process analysis, and improvement, as well as the ability to handle and prioritize multiple tasks.
• Knowledge of usability best practices and user design, as well as a creative approach to problem-solving, innovation, and issue resolution.
• Self-motivation and self-management, with a high degree of analytical ability and intellectual curiosity.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Data Analyst, you will have access to a wide range of training and development opportunities, including:

• Professional development programs and workshops to enhance your skills and knowledge in data analysis and related fields.
• Mentorship opportunities with experienced professionals in the field.
• Opportunities to work on high-impact projects and initiatives that drive business growth and improvement.
• A collaborative and dynamic work environment that encourages innovation, creativity, and experimentation.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. Our work environment is designed to be comfortable, collaborative, and supportive, with a focus on work-life balance and employee well-being. As a remote employee, you will have the flexibility to work from anywhere, with the opportunity to connect with colleagues and teams across the organization through virtual meetings and collaboration tools.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes a range of perks and benefits, such as:

• A comprehensive health and wellness program, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan, with company matching contributions.
• A generous paid time off policy, including vacation days, sick leave, and holidays.
• Opportunities for professional development and growth, including training and education programs.
• A dynamic and supportive work environment, with a focus on collaboration, innovation, and teamwork.

Conclusion and Call to Action

If you are a motivated and experienced data analyst with a passion for customer experience, we encourage you to apply for this exciting opportunity at arenaflex. As a Senior Data Analyst, you will have the chance to make a real impact on our business and drive growth and improvement through data-driven insights and recommendations. Don't miss out on this opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards an exciting and rewarding career at arenaflex!