**Experienced EAP Worklife Customer Support Associate – Mental Health Wellbeing Services**

At arenaflex, we're dedicated to delivering exceptional human-centric healthcare services that cater to the unique needs of our members. As a leading healthcare provider, we're committed to empowering our team members to make a meaningful impact in the lives of those we serve. We're seeking a highly skilled and compassionate EAP Worklife Customer Support Associate to join our team and play a vital role in supporting the mental health and wellbeing of our members. **About arenaflex** arenaflex is a pioneering healthcare organization that's redefining the way we approach healthcare. Our mission is to deliver personalized, convenient, and affordable healthcare services that cater to the diverse needs of our members. With a strong focus on innovation, collaboration, and empathy, we're creating a healthcare ecosystem that's centered around the needs of our members. **Our Heart At Work Behaviors** At arenaflex, we believe that our team members are the heartbeat of our organization. Our Heart At Work Behaviors are designed to empower our team members to take ownership of their work, drive innovation, and deliver exceptional results. These behaviors include: * **Empathy**: We listen actively and respond with compassion and understanding. * **Collaboration**: We work together to achieve common goals and deliver exceptional results. * **Innovation**: We're always looking for new and better ways to deliver healthcare services. * **Accountability**: We take ownership of our work and deliver results with integrity and transparency. * **Respect**: We treat each other with dignity and respect, regardless of our roles or backgrounds. **Job Summary** As an EAP Worklife Customer Support Associate, you'll play a critical role in supporting the mental health and wellbeing of our members. You'll be responsible for providing exceptional customer service, assessing member needs, and connecting them with relevant resources and services. You'll work closely with our team members to ensure that our members receive the support they need to thrive. **Key Responsibilities** * **Member Support**: You'll be responsible for supporting our members through phone calls, emails, and other forms of communication. You'll assess their needs, provide guidance and resources, and connect them with relevant services. * **Team Member Support**: You'll work closely with our team members to provide support and guidance on various aspects of member support, including scheduling appointments, providing information, and resolving issues. * **Research and Documentation**: You'll conduct research to identify relevant resources and services for our members. You'll also document member interactions and maintain accurate records. * **Compliance and Confidentiality**: You'll maintain the confidentiality of member information and adhere to enterprise policies, EAP, and Worklife policies and procedures. * **Miscellaneous Support Functions**: You'll provide administrative support, follow-up calls, and other duties as assigned. **Essential Qualifications** * **Customer Service Experience**: You'll have at least 1 year of customer service experience, preferably in a call center environment. * **Social, Psychological, or Human Service Field**: You'll have experience in a social, psychological, or human service field, providing client support. * **Basic Computer Knowledge**: You'll have basic computer knowledge, including Microsoft Office Suite, Word, Excel, and Teams. * **High School Diploma or Equivalent**: You'll have a high school diploma or equivalent GED. **Preferred Qualifications** * **Behavioral Health Experience**: You'll have at least 1 year of experience in a behavioral health setting, providing client support. * **Education**: You'll have a degree in a related field, such as psychology, social work, or counseling. **Skills and Competencies** * **Communication**: You'll have excellent communication skills, both verbal and written. * **Empathy**: You'll be able to empathize with members and provide compassionate support. * **Problem-Solving**: You'll be able to analyze complex issues and provide effective solutions. * **Time Management**: You'll be able to manage multiple tasks and prioritize responsibilities. * **Teamwork**: You'll be able to work collaboratively with team members to achieve common goals. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of learning benefits, including: * **Training and Development Programs**: We offer comprehensive training and development programs to help you develop your skills and knowledge. * **Mentorship**: You'll have access to experienced mentors who can provide guidance and support. * **Career Advancement Opportunities**: We offer opportunities for career advancement, including promotions and lateral moves. * **Wellness Programs**: We offer a range of wellness programs, including mental health support, fitness classes, and healthy eating initiatives. **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is centered around our Heart At Work Behaviors, which include empathy, collaboration, innovation, accountability, and respect. We're proud to be an equal opportunity employer and are committed to creating a workplace that's free from bias and discrimination. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * **Base Pay**: You'll receive a base pay of $18.50 - $31.72 per hour, depending on your experience and qualifications. * **Bonus and Commission**: You'll be eligible for a bonus and commission program, which can increase your earnings. * **Benefits**: You'll receive a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement savings plan and employee stock purchase plan. * **Paid Time Off**: You'll receive paid time off, including vacation pay and paid holidays. * **Discounts and Perks**: You'll receive discounts and perks, including a CVS store discount and discount programs with participating partners. **How to Apply** If you're passionate about delivering exceptional customer service and supporting the mental health and wellbeing of our members, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you! Apply for this job