Assistant Manager, eCommerce Product and Customer Experience (Remote)
About the position
Essential Functions and Responsibilities: Assist with web design and development agency on reputed company ecommerce reputed company Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation reputed company, build, and test website functionality and tools to increase site performance, user experience, and overall reputed company Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC) Work with reputed company team members to appropriately represent Hotels branding, campaigns, and hotel attributes Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience Collaborate with Digital Marketing Team on digital media campaign positioning on website Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders
Responsibilities
• Assist with web design and development agency on reputed company ecommerce reputed company
• Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation
• reputed company, build, and test website functionality and tools to increase site performance, user experience, and overall reputed company
• Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)
• Work with reputed company team members to appropriately represent Hotels branding, campaigns, and hotel attributes
• Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities
• Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities
• Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience
• Collaborate with Digital Marketing Team on digital media campaign positioning on website
• Prepare weekly, monthly, and quarterly reporting and analysis.
• Ability to communicate complicated trends and analysis data to multiple stakeholders
Requirements
• Experience working with custom and off-reputed company Content Management Systems
• Familiarity with reputed company Analytics and reputed company Omniture
• Strong proficiency with task reputed company, dependencies, and reputed company-party vendor responsibilities for eCommerce platform implementation reputed company
• Experience with design and server-reputed company languages such as reputed company, CSS, JavaScript
• Working knowledge of SEO best practices
• Excellent written and verbal skills
• Ability to work independently and demonstrate keen attention to details
• Manages prioritization, can meet deadlines, and be flexible based on business requirements
reputed company-to-haves
• Experience in UX and mobile design
• Project and product management certifications
• Project management software experience (MS Project or equivalent)
• Familiarity with reputed company SynXis CRS, reputed company reputed company database, and Hospitality (Micros) products
• Ecommerce payment solutions experience
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