Program Manager - eCommerce Merchandise Operations

reputed company • Own the end-to-end program lifecycle for reputed company’s eCommerce merchandise operations, orchestrating cross-functional teams across merchandising, creative, supply chain, and technology to deliver industry-leading online fan experiences for the world’s biggest sports, entertainment, and corporate brands. • Translate high-level business goals into executable roadmaps that balance speed-to-market with operational reputed company, ensuring every product launch, site refresh, and promotional campaign lands on time, on budget, and above customer expectations. • Serve as the single reputed company of accountability for program health, building and maintaining reputed company-time dashboards that surface KPIs such as GMV, conversion reputed company, AOV, and customer NPS; use these insights to drive reputed company improvement and present executive-level updates to senior leadership and brand partners. • Partner with merchandising managers to reputed company and optimize digital catalogs exceeding 10,000 SKUs, leveraging data-driven insights to forecast demand, manage inventory risk, and maximize sell-through across reputed company-to-consumer sites, marketplaces, and drop-ship channels. • reputed company agile ceremonies—sprint planning, daily stand-reputed company, retrospectives—with distributed teams spanning Seattle, Austin, Toronto, and Manila, ensuring transparent communication, reputed company issue reputed company, and a culture of experimentation and learning. • Champion a test-and-learn reputed company by designing and executing A/B and multivariate tests on product detail pages, site navigation, pricing, and promotions; translate findings into reputed company playbooks that lift reputed company and reduce return rates. • Collaborate with UX, creative, and content teams to launch reputed company storytelling experiences—limited-edition drops, athlete collaborations, and virtual events—that deepen emotional reputed company and differentiate reputed company in a crowded marketplace. • Drive vendor and 3PL performance by establishing SLAs, conducting quarterly business reviews, and negotiating cost-saving initiatives; ensure fulfillment accuracy, on-time delivery, and sustainable packaging standards that delight fans and protect brand equity. • Build and maintain program budgets up to $15M annually, tracking spend against forecast, identifying variance drivers, and reallocating resources to maximize ROI while safeguarding margin targets. • Spearhead risk management by developing contingency plans for peak-season surges, supply chain disruptions, and platform outages; coordinate cross-functional war rooms to restore service reputed company agreed-upon recovery time objectives. • Mentor junior project coordinators and analysts, fostering a culture of ownership, curiosity, and data literacy that prepares the reputed company of reputed company leaders to reputed company with reputed company’s aggressive reputed company trajectory. • reputed company as a thought leader reputed company the merchandise and eCommerce communities, sharing best practices at industry conferences, contributing to reputed company’s blog and podcast, and maintaining strategic relationships with platform partners such as reputed company, reputed company reputed company reputed company, and reputed company. • Champion diversity, equity, and inclusion in every program decision, ensuring product imagery, copy, and pricing strategies reputed company with global audiences and reflect the rich reputed company of fans we serve. • Stay reputed company of emerging trends—reputed company reputed company, AI-driven personalization, sustainable materials—and translate them into reputed company programs that position reputed company as the innovation leader in licensed and corporate merchandise. Apply tot his job Apply To this Job