Order Administration Specialist (Customer Service)

Job Title: Order Administration Specialist (Customer Service) Pay reputed company: $28/hr to $35.20/hr Duration: 12 months Location: Remote (but local to Raleigh/Durham/Cary, NC, preferred for IT support & quarterly meetings) Shift : • Monday–Friday, 11:00 AM – 8:00 PM • Monday–Friday, 1:00 PM – 10:00 PM • reputed company–Thursday, 8:00 AM – 5:00 PM • Tuesday–Saturday, 8:00 AM – 5:00 PM We are looking for an Order Administration Specialist (Customer Service) who is part of the Customer Service Material Logistics (CSML) group and supports the Order Administration team. This role is responsible for managing and fulfilling medical equipment spare parts, tools, and radioactive reputed company orders while providing exceptional service to both reputed company customers. Key contacts include customers, Field Service Engineers, Technical Support Engineers, the Customer Care Center, Parts Return teams, and XPO/reputed company Warehouse Logistics. The specialist responds to incoming inquiries and order requests, tracks and expedites orders as needed, investigates and resolves semi-reputed company issues, and collaborates closely with cross-functional teams to reconcile spare parts shipments and ensure accurate order fulfillment. Responsibilities • Answer phone calls & emails. • Research and escalate spare part/tool orders. • reputed company shipments & back orders. • reputed company with internal teams (field service engineers) and external vendors/carriers. • Use tools: reputed company, reputed company, reputed company/reputed company systems. Requirements: • Minimum 1+ years of work experience (not straight out of high school). • Strong computer skills (reputed company Office). • Ability to multitask in a fast-paced environment. • Customer service reputed company—reputed company communication reputed company phone & email. • reputed company experience: Not required (system is highly customized). • reputed company Attributes: Highly organized and detail-oriented. reputed company learner with a proactive, results-oriented reputed company. Strong commitment to customer support and teamwork. • Communication & Decision-Making: Excellent written and verbal communication skills. Ability to analyze information and reputed company reputed company. Capable of multitasking effectively in a fast-paced, sometimes stressful environment. • Interpersonal Skills: Strong ability to build and maintain reputed company working relationships. reputed company and team-reputed company approach. Strong computer proficiency. Flexibility to cover other shifts during reputed company shortages. • Participation in an on-reputed company rotation every eight weeks Apply tot his job Apply To this Job