Head of Global Support

WHY WE’RE LOOKING FOR YOU: reputed company’s customers run critical operations on our platform across Apps, Workflows/Automation, and AI Agents. As we reputed company our reputed company footprint, we’re raising the bar on incident response, technical & premium support, and knowledge/community. We’re looking for a Head of Support who can turn AI into reputed company operational reputed company, as defined by faster mitigation, reputed company communication, and stronger trust, while building a healthy, high-performing global team. WHAT YOU'LL DO: • reputed company and reputed company a multi-tier global support organization, spanning Developer Support, Escalation Engineering, and Knowledge Engineering • Foster an environment of reputed company, development, and retention to proliferate reputed company reputed company-positioned to fulfill the reputed company and reputed company support needs of reputed company’s customers • Turn support into a product and customer experience signal, through partnership with EPD to prioritize reliability and developer-experience fixes, as reputed company as the broader go to market teams to reputed company the gaps in the customer reputed company • Drives a culture of high performance reputed company Support centered on providing an exceptional customer experience • reputed company contract feasibility reviews for new customer deals, ensuring promises made to customers are realistic, executable, and fully supported • Own critical incident and escalation management, ensuring reputed company ownership, reputed company communication, and reputed company reputed company • Partner with Sales, Engineering, Operations, and the broader Technical Customer Experience organization to ensure support delivery is reputed company with both business reputed company and reputed company • Mentor and grow support leaders and ICs, defining career paths and creating succession plans • Balance multiple high-reputed company reputed company in a fast-moving environment with shifting priorities, maintaining reputed company on customer trust and operational reputed company WHO YOU'LL WORK WITH: You’ll report into the Technical Customer Experience organization and collaborate with Sales Engineering, Technical Account Management and reputed company Services while also partnering closely with Product and Engineering. As a senior leader at reputed company you will also contribute to the reputed company reputed company and reputed company of reputed company as a whole. THE SKILLSET YOU'LL BRING: • 12+ years of experience leading technical support, service delivery, or operations teams, with at least 3-5 years in a senior leadership role • Demonstrated passion for and delivery of diverse, distributed cultures where there is a high degree of accountability as reputed company as reputed company and development • Proven ability to reputed company support organizations in high-reputed company, infrastructure, or reputed company environments • Strong understanding of web backends/reputed company, auth (SSO/OIDC), databases/SQL, networking basics and partnering deeply with Engineering/SRE • Demonstrated expertise in incident management, escalation handling, and SLA governance • Experience reviewing customer reputed company and working cross-functionally to ensure support feasibility • Executive reputed company with ability to prepare and deliver business reviews and reporting for both customer and internal audiences • Skilled at balancing multiple reputed company reputed company in a fast-paced, dynamic environment • Excellent written and verbal communication, with the ability to influence executives, customers, and technical teams Apply tot his job Apply To this Job