Experienced Customer Service Supervisor – Fully Remote Opportunity for Exceptional Leaders to Drive Member and Provider Satisfaction

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of health. This guiding principle underscores our commitment to delivering human-centric health care that is both personal and innovative. Our brand, with heart at its core, sends a powerful message that the manner in which we deliver our services is just as crucial as the services themselves. As we strive to transform the health care landscape, we are seeking an exceptional leader to join our team as a Supervisor, Customer Service. This fully remote opportunity is perfect for those who are passionate about customer service, leadership, and making a meaningful impact in the lives of our members and providers.

Job Overview

The Supervisor, Customer Service will be responsible for the overall supervision of our customer service team, ensuring that we consistently deliver exceptional service to our members and providers. This role is critical to our success, as it directly impacts member and provider satisfaction, retention, and growth. The ideal candidate will be a seasoned leader with a proven track record of developing and motivating high-performing teams, as well as driving business results through effective coaching, feedback, and performance management.

Key Responsibilities

• Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver excellent customer service
• Be visible and available to staff to answer questions, monitor calls, and provide ongoing feedback
• Utilize available incentive programs to reward, recognize, and celebrate team and individual successes
• Assess individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs
• Monitor all performance measures, such as daily stats and schedule adherence, and allocate resources to meet volume and performance demands
• Develop and maintain strong collaborative relationships with internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives
• Remove barriers to job performance and ensure regulatory compliance
• Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals
• Build a cohesive team that works well together and acts as a liaison between staff and other areas, including management, all segments, provider teams, etc.

Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 3-5 years of call center experience
• 1-3 years of supervisory experience in a highly transactional organization
• 1 year of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data
• High-speed internet access (25 mbps or higher) and a router located in a place where you can set up and work with a direct connection (NOT WI-FI)

Preferred qualifications include:

• Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase
• Project management experience
• LEAN Six Sigma methodology and experience
• Education: HS Diploma

Skills and Competencies

To excel in this role, you will need to possess exceptional leadership, communication, and interpersonal skills. You should be able to motivate and inspire your team to deliver exceptional customer service, while also driving business results through effective performance management and coaching. Additionally, you should be proficient in Microsoft Excel and have experience with data analysis and performance metrics.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Supervisor, Customer Service, you will have access to a range of training and development programs, including leadership development, customer service skills, and data analysis. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that is dedicated to making a positive impact in the lives of our members and providers. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a fully remote employee, you will have the flexibility to work from the comfort of your own home, while also being connected to a vibrant and engaged community of professionals who share your passion for customer service and leadership.

Compensation, Perks, and Benefits

The typical pay range for this role is $40,600.00 - $75,000.00 per year, depending on experience and location. In addition to your compensation, you will also be eligible for a range of benefits, including medical, dental, and vision insurance, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You will also have access to a range of well-being programs, education assistance, and free development courses to help you grow and develop in your career.

Conclusion

If you are a motivated and experienced leader who is passionate about customer service and leadership, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Supervisor, Customer Service, you will have the chance to make a meaningful impact in the lives of our members and providers, while also growing and developing your skills and career. Don't miss out on this opportunity to join a dynamic and innovative company that is dedicated to making a positive difference in the world. Apply today and take the first step towards an exciting and rewarding career with arenaflex!