Experienced Remote Customer Service Coordinator – Air Travel and Freight Support Specialist at arenaflex

Introduction to arenaflex

Imagine a career where you can explore a world of possibilities, both at work and during your time off. At arenaflex, we offer a dynamic and inclusive work environment where you can grow, develop your skills, and become the best version of yourself. As a global leader in the industry, we are committed to providing exceptional customer experiences, and we are looking for talented individuals to join our team. Our remote customer service careers offer the flexibility and autonomy to work from anywhere, while still being part of a vibrant and supportive community.

Why You Will Love This Job

As a Customer Service Coordinator at arenaflex, you will have the opportunity to interact with clients in a courteous, efficient, and professional manner. You will be the face of our company, providing exceptional support to our customers and ensuring that their needs are met. Whether you are promoting and selling air journeys, providing help with passenger check-in, or assisting with freight shipments, you will be an integral part of our team.

Key Responsibilities

• Promote and sell air journeys to the traveling public or freight forwarders
• Provide assistance with passenger check-in and load acceptance
• Interpret authority's guidelines and requirements for domestic and international journeys or shipment shipments
• Meet and dispatch aircraft within set-up times
• Provide assistance to troubled passengers and clients
• Protect company properties and revenue
• Ensure a safe journey for our customers
• Possess the physical capability and dexterity to apply motor skills to perform various job-related duties
• Use organizational skills to perform multiple tasks within a limited time period
• Be self-motivated and require minimal supervision
• Respond and assist during safety and emergency situations
• Follow internal and external regulations and procedures

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Ability to read, write, fluently speak, and understand the English language
• Bilingual language skills are required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
• Must be able to obtain airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior customer service experience
• Knowledge of the air travel industry
• Experience with freight shipments
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Strong organizational and time management skills
• Ability to work in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. Whether you are interested in moving into a leadership role or specializing in a particular area of the business, we have the resources and support to help you achieve your goals.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our inclusive and diverse work environment. We believe that our employees are our greatest asset, and we strive to create a workplace where everyone feels valued and supported. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to be themselves and bring their unique perspectives and ideas to the table.

Compensation, Perks, and Benefits

We offer a competitive salary of $20/hour, as well as a range of benefits and perks to support your well-being and career growth. These include:

• Travel perks: access to discounted flights and travel packages
• Health benefits: medical, dental, and vision coverage, as well as access to wellness programs and employee assistance services
• 401(k) program: company-matched retirement savings plan
• Additional benefits: pet insurance, discounts on hotels, cars, and cruises, and more

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for our Remote Customer Service Coordinator role. At arenaflex, we are committed to providing exceptional customer experiences, and we believe that our employees are the key to our success. Join our team and become part of a dynamic and inclusive work environment that values diversity, empathy, and open communication. Apply now and take the first step towards a rewarding and fulfilling career with arenaflex.