Salesforce Administrator

Community Service Society of New York is an independent, not-for-profit organization dedicated to supporting low-income New Yorkers. They are seeking a Salesforce Administrator to manage Salesforce configuration, data quality, and user support while collaborating with staff to enhance data-driven impact.

Responsibilities

• Provide frontline support to Salesforce users via ticketing/email/Teams, resolving issues and answering 'how do I' questions
• Configure standard Salesforce features (fields, page layouts, record types, validation rules, flows, list views, reports, dashboards)
• Maintain and optimize user setup, profiles, permission sets, queues, and roles
• Assist with sandbox testing, change sets/deployment, and release management
• Monitor and improve data quality (deduplication, validation, standardization)
• Execute routine imports/updates using Data Loader, Data Import Wizard, or approved tools
• Support data governance policies, documentation, and training
• Partner with teams to ensure consistent data entry practices
• Support Data Analysts with reporting and dashboards for development, programs, and leadership
• Document Salesforce processes, configurations, and 'how-to' guides
• Support small enhancements and contribute to larger CRM projects under guidance
• Collaborate with stakeholders to gather requirements and test solutions
• Identify opportunities to streamline workflows using automation and best practices

Skills

• High school diploma or GED required
• 1+ year of hands-on Salesforce administration experience
• Salesforce Administrator Certification (ADM-201) or active progress toward it
• Working knowledge of: Objects, fields, relationships; Profiles/permission sets; Reports and dashboards
• Basic automation
• Strong attention to detail and commitment to data accuracy
• Clear communicator who can explain technical concepts to non-technical users
• Ability to manage multiple requests, prioritize, and meet deadlines
• Alignment with CSSNY's mission and values
• Experience with Nonprofit Success Pack (NPSP) or Nonprofit Cloud
• Familiarity with nonprofit CRM usage - fundraising, volunteers, case/workflow management

Benefits

• Health, dental, and vision coverage
• Life, AD&D, and long-term disability insurance
• Annual performance-based bonus
• 403b retirement savings plan
• Defined benefit retirement plan
• Flexible spending accounts
• Commuter benefits plan
• EAP
• Paid holidays
• Vacation
• Sick, and personal days

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