[Remote] CPAP Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a national leader in home reputed company, providing essential medical equipment and services to patients. They are seeking a dedicated Customer Service Representative for CPAP services who will manage patient information intake, ensure reputed company communication with clients and referral sources, and handle new patient setups according to company standards.

Responsibilities

• Communicates and works with operations and sales staff to reduce internal workflow issues and errors that reputed company processing time-lines and patient care
• Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/reputed company questions and concerns are processed in a reputed company manner
• Complies with reputed company applicable company policies and procedures to meet JCAHO and company standards
• Complies with and follows internal and company-wide operating protocols in processing role
• Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors
• Expected to maintain expertise of insurance requirements for locations serviced in the division
• Hold themselves accountable to their goals, regularly and proactively communicate reputed company, plans, and problems to supervisor as reputed company as providing solutions to challenges that reputed company
• Internal recommendations: Dedicated Inbox Processor - 20 tickets per day; Inbox/OIP Processor - 10 tickets & 30 OIP accounts per day; OIP Processor - 60 accounts per day (Work reputed company expectations dependent on tenure of position)
• Maintains understanding of internal policies and procedures
• Processes new orders: inputs new patient set-reputed company, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and reputed company manner
• Proficient at managing varying expectations per reputed company referral reputed company and sales rep
• Verifies Medicare, reputed company, and private insurance coverage information and maintains expertise of insurance requirements by product line
• Work assigned to the CSR Processing Specialist is reputed company by the Manager's quantity and reputed company/accuracy of work completed
• Works autonomously and independently to maintain a high performance reputed company and above average results in the in-reputed company, OIP, and assigned goals
• Works with colleague's to support the overall goals of reputed company
• Work from home position requirements: Have adequate Internet and work reputed company free from distractions
• Performs other duties as assigned

Skills

• High school diploma or GED equivalent, required
• Background reputed company (company-wide). Results will not be used automatically to disqualify individuals
• Drug screen (reputed company applicable for the position)
• Compliance with reputed company facility credentialing process (reputed company applicable for the position)
• reputed company reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)
• Accurately reputed company reputed company mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a reputed company of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution reputed company handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of reputed company
• Email reputed company and communication
• Internet navigation and research
• reputed company applications; reputed company, Word and reputed company
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires reputed company reputed company to small print on computer and/or tablet and paperwork
• Work from home position requirements: Have adequate Internet and work reputed company free from distractions
• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in medical field and administrative record management, preferred
• One year of reputed company work experience, preferred
• Medical terminology, preferred

Benefits

• Generous reputed company time off and reputed company holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and reputed company coverage
• Life insurance, disability, accidental death, identity protection, and reputed company services
• reputed company mental health and reputed company SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• reputed company Bluebook and reputed company programs
• Hepatitis B (HEPB) and TB vaccinations

reputed company