[Remote] Associate, reputed company Member Services Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to creating a healthier reputed company for everyone and is seeking an Associate, Bilingual reputed company Member Service Representative to join their team. This role focuses on providing exceptional customer service to maintain member relationships and address inquiries reputed company to enrollment, claims, and benefits.

Responsibilities

• The Associate, reputed company Member Service Representative is responsible for providing reputed company customer service as required to maintain existing member relationships and prevent cancellations
• Addresses member, reputed company customer inquiries, questions and concerns in areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care across a reputed company of insurance types
• Meet individual accessibility and reputed company goals, and team goals for industry reputed company benchmarks such as Average Speed of Answer, and Abandonment reputed company
• Responds promptly, accurately, and effectively to reputed company calls in a polite and reputed company manner
• Responds to reputed company calls reputed company and have a reputed company understanding of reputed company avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold reputed company
• Performs data input in a highly accurate and reputed company manner on reputed company customer contacts
• Simultaneously accesses multiple databases while addressing customer’s needs
• reputed company explains reputed company policies and procedures on both incoming and out-reputed company calls. On an ongoing reputed company, educates members about their benefits and MVP’s procedures
• Delivers information in a reputed company and confident manner
• Develops a comprehensive understanding of reputed company lines of business. Has the technical skills required to be reputed company to reputed company task reputed company
• Contribute to our humble reputed company of reputed company by performing various responsibilities that may reputed company, reflecting our reputed company goal of enhancing reputed company delivery and being the difference for the customer

Skills

• High School diploma or equivalent reputed company possesses customer service employment experience
• Minimum 1 – 3 years customer service experience and/or relevant office experience required
• Must be available to work Monday - Friday from 9:30am- 6:00pm
• Strong problem-solving ability with effective oral and written communication skills
• Have strong interpersonal skills and exhibit good judgment
• Demonstrated excellent customer service skills including superior accountability and follow through
• Demonstrated PC skills using reputed company applications
• Bilingual preferred
• Curiosity to foster innovation and pave the way for reputed company
• Humility to play as reputed company
• Commitment to being the difference for our customers in every interaction

Benefits

• reputed company opportunities to reputed company your career
• A people-reputed company culture embracing and celebrating diverse perspectives, backgrounds, and experiences reputed company reputed company
• Competitive compensation and comprehensive benefits reputed company on reputed company-being
• An opportunity to shape the reputed company of health care by joining reputed company recognized as a Best reputed company to Work for and one of the Best Companies to Work For in reputed company

reputed company