[Remote] IT Support Technician (Remote)

Note: The job is a remote job and is open to candidates in USA. Dine Brands Global, Inc. is one of the largest full-service restaurant companies in the world, franchising well-known brands such as Applebee's and IHOP. The IT Support Technician role involves providing technical support to diagnose and resolve issues related to telecommunications, network, hardware, and software for restaurant managers and franchise IT staff.

Responsibilities

• Use a ticketing system to log and monitor tickets
• Monitor problem management software and support systems for current outages and pending solutions
• Work with end –users and solution partners to resolve issues
• Monitor and complete projects tickets for restaurants, according to deadlines set by project teams
• Follow company policies, uphold professional standards and perform all work in a manner of respect to others

Skills

• Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment
• Excellent communications and interpersonal skills
• Ability to work in a team environment; highly self-motivated
• Ability to learn new technologies quickly
• Provides help desk functions for common PC and peripheral set up, maintenance and repair problems. Independently research and resolve technical problems
• In-depth understanding of Windows 10, Windows 11, Server 2019/2022 and desktop applications such as Microsoft Office
• Knowledge of Active Directory, DNS, DHCP, WINS and TCP/IP
• Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and/or network Management
• A+ Certification, a plus
• Six Sigma, Project Management and /or other computer related certifications, a plus

Company Overview

Company H1B Sponsorship