[Remote] Customer Service Advocate, II- Outbound

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers. The role involves delivering education and information to members and providers, ensuring a successful experience through outbound calls and personalized support.

Responsibilities

• Reach out to members and providers for educational or informational purposes to support solutions or concerns
• Escalate calls if providers cannot deliver solutions
• Serve as front-line support for member and provider inquiries, requests, or concerns
• Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims outreach
• Maintain performance and quality standards based on contact center metrics
• Expand knowledge on primary market or plan and potentially cover additional markets or plans requiring minor research
• Document demographics, call summaries, and communications for quality and performance tracking using CRM applications
• Stay current with quality standards, regulations, and policies to ensure compliance
• Perform other duties as assigned
• Comply with all policies and standards

Skills

• High School diploma or GED required
• 1 to 2 years of related experience required
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work options including remote, hybrid, field, or office schedules

Company Overview