[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Protective is a company that helps protect customers against life’s uncertainties, providing peace of mind when needed. The Customer Service Specialist will be responsible for delivering exceptional service, addressing customer inquiries, resolving problems, and ensuring overall satisfaction.

Responsibilities

• Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent, positive experience
• Resolve inquiries and issues promptly, using active listening and appropriate solutions or escalation when needed
• Navigate multiple systems to access information, track interactions, and document details accurately
• Provide accurate product, service, and policy information while maintaining strong knowledge of offerings
• Take ownership of customer issues through resolution, meeting service level agreements and quality standards

Skills

• Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
• Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor
• Experience using various modern computer systems, software applications, and communication tools
• Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
• Flexibility to work in shifts, including evenings, weekends, and holidays, as required
• Previous customer service experience in an inbound call center or similar environment is strongly preferred
• High school diploma or equivalent; some college education preferred

Benefits

• Comprehensive health, dental and vision insurance
• Mental health benefits
• Employee assistance program
• Paid time off
• Paid parental leave
• Short-term disability
• Cultural observance day
• Contributions to healthcare accounts
• Pension plan
• 401(k) plan with Company matching
• ProHealth Rewards

Company Overview

Company H1B Sponsorship